[gps-talkusers] Re: SenseNav Upgrade
- From: Vicky Collins <v-collins@xxxxxxxxxxxxx>
- To: gps-talkusers@xxxxxxxxxxxxx
- Date: Tue, 07 Jun 2011 07:56:33 -0400
First, I might suggest that the fact that the GPS upgrade and SMA purchase as
shown on the May 24th price list clearly indicate that the SMA with this
purchase only contains the two additional SMA account after the upgrade. I
thought that was a really good deal to get the three SMA and the upgrade,
almost posted that fact on the list, but then had to contact Sendero on another
matter, thus I'm now glad I never sent the email.
Thinking the same as you, that you couldn't get the SMA until you had upgraded
to the latest version, I had waited to purchase the 2011 upgrade for my Voice
Sense. For, goofy as it may sound, when I called to purchase the SMA for my
OnHand when it was at the reduced price, I opted not to get the one for my VS,
as I wanted to hold off and get the upgrade first. That way, after upgrading
to 2011 and then purchasing the SMA, I figured I would then have three
remaining SMA counts for all three of my Sendero GPS products, and I was indeed
looking forward to having that equal remaining SMA count for all those products.
But, as with you, when I asked about it yesterday, I was told about the three
license count, with one of them being for the upgrade to 2011, while the other
two went toward future SMA counts. Still hoping to have things even, I asked
if I could purchase the upgrade separately, and then purchase the SMA, and was
told that the licenses had to come in this count of three. When I asked
further, best I can recall, although this is not a direct quote, I was told
that this is how the map supplier required the licenses to be purchased now.
Being a long time customer of Sendero, and believing they had no choice in this
matter, I gave my credit card number for the upgrade. But, I can't say I was
totally pleased about this new procedure. For, if one discounts my relatively
unimportant desire to have things all even, there are likely folks who would
have had to struggle to just pay for the upgrade alone, and the SMA for over
double the price, that could very well just be out of the question.
Again, I don't blame Sendero here; but, while I was always happy to voluntarily
help them and myself by paying ahead for the SMA's, I don't feel quite the same
way about being forced to pay ahead for SMA's in order to be able to upgrade to
the latest version.
----- Original Message -----
From: Tommy Craig <tecraig@xxxxxxxxxxxxx>
To: <gps-talkusers@xxxxxxxxxxxxx>
Date: Tuesday, Jun 7, 2011 02:02:58 AM
Subject: [gps-talkusers] SenseNav Upgrade
>
>
> Hi Everyone,
>
> I called Sendero today to see about upgrading my 2010 version of SenseNav to
> the 2011 version. I was shocked to be told that instead of the $129 price
> for the upgrade it would cost $349.00 because the only way to upgrade is to
> buy a three year SMa.
>
> I'm just wondering if anyone else has had this experience. I really just
> want the new maps but to get them you have to upgrade the software. I was
> more than willing to pay the normal upgrade price even though I think it is
> rather high. I'm not sure that I am willing to pay for a SMA of a product
> that may not even exist in three years. The price of the SMA is more than
> what a sighted person would pay for the hardware and lifetime map upgrades.
>
> I find this kind of price gouging very unethical and very offensive. I am
> hoping that this is a mistake and that we will be able to continue choosing
> whether or not we want to pay for one year of upgrades at a time or buy the
> SMA. As far as I know, no other company forces you to buy a SMA in order to
> upgrade. As a matter of fact most companies say you have to pay for the
> upgrade before you can buy the SMA.
>
> I do know of at least one other person who has been told the same thing.
> Both of us decided not to purchase the upgrade under these circumstances.
>
> Tommy
>
> Hi Everyone,
> I called Sendero today to see about upgrading my 2010 version of SenseNav to
> the 2011 version. I was shocked to be told that instead of the $129 price for
> the upgrade it would cost $349.00 because the only way to upgrade is to buy a
> three year SMa.
> I'm just wondering if anyone else has had this experience. I really just want
> the new maps but to get them you have to upgrade the software. I was more
> than willing to pay the normal upgrade price even though I think it is rather
> high. I'm not sure that I am willing to pay for a SMA of a product that may
> not even exist in three years. The price of the SMA is more than what a
> sighted person would pay for the hardware and lifetime map upgrades.
> I find this kind of price gouging very unethical and very offensive. I am
> hoping that this is a mistake and that we will be able to continue choosing
> whether or not we want to pay for one year of upgrades at a time or buy the
> SMA. As far as I know, no other company forces you to buy a SMA in order to
> upgrade. As a matter of fact most companies say you have to pay for the
> upgrade before you can buy the SMA.
> I do know of at least one other person who has been told the same thing. Both
> of us decided not to purchase the upgrade under these circumstances.
> Tommy
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