Hi, it's Annabelle. I've customized the Punctuation to have it speak the way I want to, but, for some reason, when I'm in Microsoft Word, instead of something like "open quote" and "closed quote", it just says "quote". I can get them to say "open quote" and "closed quote" within all other programs, but why won't it do the same in Microsoft Word? Is there something I'm doing wrong? The characters I'm trying to customize are " and ". _____ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.2221 / Virus Database: 2437/5269 - Release Date: 09/15/12 _____ No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.2221 / Virus Database: 2437/5271 - Release Date: 09/16/12 __________� View the list's information and change your settings at http://www.freelists.org/list/jawsscripts