Re: [vicsireland] Re: question on accessible banking
Hi Cearbhall,
As I also use the BOI Mobile app: It took me a little trial and error to
get used to it. In the end, I found that if I keep the hold until
VoiceOver speaks,
then I'll be successful. (There's also a vibration.)
However, what annoyed me in the beginning was that if I wasn't
successful I'd be dumped out of the app and would have to close and
restart it and begin
the transaction again.
On 25/09/2021 13:04, Cearbhall O'Meadhra wrote:
Gerry,
How do you find the new double-tap and hold gesture to confirm a purchase in the BOI app?
All the best,
Cearbhall
m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@xxxxxxx
*From:*vicsireland-bounce@xxxxxxxxxxxxx <vicsireland-bounce@xxxxxxxxxxxxx> *On Behalf Of *Gerard Shanahan
*Sent:* Friday, September 24, 2021 10:25 PM
*To:* vicsireland@xxxxxxxxxxxxx
*Subject:* [vicsireland] Re: question on accessible banking
Hi Emer,
I’ve been using the bank of Ireland banking app on my iphone for the past 2 years or more, I have to say that the new version is very accessible. As one who resisted the allure of digital banking and had to be dragged kicking and screaming into the 21st century as regards this topic and trust, I used to have drawers of paper bills and receipts in hard copy which even though I could not read them were important as proof of payment. My real turning point was when Vodafone stopped the text credit topup service and I had to bite the bullet so to speak and try getting phone credit via the bank of Ireland app. Now! I’m a new man! I use it regularly to purchase phone credit, pay utility bills, and I even payed our car tax with it yesterday, a task I thought would be ominous but was so easy. While bank statements aren’t accessible due to the fact that they are pdf image files, one has the option of viewing transactions for the past 3 months or so in the app window. Mind you, I haven’t really got into the tap and go with my credit card although experienced it once, a habit that could catch on very easy and shrink the balance in my account very quickly if I were to get accustomed to it.. While I agree with Tim about accessibility and banking apps looking to the future, I do know how frustrating it is not to be able to use a banking app. I am locked out of my local credit union app due to the fact that the service provider for the digital services updated the website and app in the last year and removed all the accessibility which we had worked on when I first started to use the app and got it to a high level of accessibility. I have been promised that an update in November will remedy all problems but I’m not holding my breath as I expect nothing and I believe I will have to take it to a arbitrator to have the matter solved. The credit union’s service provider has the contract for a number of credit union branches around the country and the access problems are similar. Essentially, when I enter the 3 requested digits and log in, nothing happens except that I am confronted with a new login window requesting 3 different digits. Hope you are keeping well, Any chance of a song!!
*From:*vicsireland-bounce@xxxxxxxxxxxxx [mailto:vicsireland-bounce@xxxxxxxxxxxxx] *On Behalf Of *Emer Mulhall (Housing)
*Sent:* 24 September 2021 14:46
*To:* vicsireland@xxxxxxxxxxxxx
*Subject:* [vicsireland] Re: question on accessible banking
Hi Ronan
Thanks so much for all that.
I find Revolute extremely user friendly, so would be glad if that’s the way that AIB and other banks are going, assuming that all is accessible.
Yes, with Ulster Bank, mobile banking was so easy, I would imagine it’ll be hard to beat it – but I have to!!
With that in mind, thanks so much for all your info and advice.
All the best
Emer
*From:*vicsireland-bounce@xxxxxxxxxxxxx <mailto:vicsireland-bounce@xxxxxxxxxxxxx> <vicsireland-bounce@xxxxxxxxxxxxx <mailto:vicsireland-bounce@xxxxxxxxxxxxx>> *On Behalf Of *ronan.p.mcguirk@xxxxxxxxx <mailto:ronan.p.mcguirk@xxxxxxxxx>
*Sent:* Thursday 23 September 2021 20:19
*To:* vicsireland@xxxxxxxxxxxxx <mailto:vicsireland@xxxxxxxxxxxxx>
*Subject:* [vicsireland] Re: question on accessible banking
Hi Emer,
I use the AIB IOS Mobile app and the PC version. I find these fairly good now. It has been problematic in the past and I made a few formal complaints about it under the Financial Ombudsman complaints process over the years after problems had remained for 6 months or so. In fairness to AIB they fixed the problems pretty well in the end.
I now find the IOS mobile app works okay for the things I need to do.
AIB are talking about bringing out a new app before Christmas that will be something on the style of Revolute and that will make transferring money to other AIB account holders much simpler.. I will await this with interest.
I understand that the plan is eventually for this to work for all Irish banks.
Best of luck with mobile banking!
Ronan
*From:*vicsireland-bounce@xxxxxxxxxxxxx <mailto:vicsireland-bounce@xxxxxxxxxxxxx> <vicsireland-bounce@xxxxxxxxxxxxx <mailto:vicsireland-bounce@xxxxxxxxxxxxx>> *On Behalf Of *Emer Mulhall (Housing)
*Sent:* Thursday 23 September 2021 14:53
*To:* vicsireland@xxxxxxxxxxxxx <mailto:vicsireland@xxxxxxxxxxxxx>
*Subject:* [vicsireland] Re: question on accessible banking
Hi Dave
Thanks so much, that’s excellent.
I’ll just have to get moving now.
Emer
*From:*vicsireland-bounce@xxxxxxxxxxxxx <mailto:vicsireland-bounce@xxxxxxxxxxxxx> <vicsireland-bounce@xxxxxxxxxxxxx <mailto:vicsireland-bounce@xxxxxxxxxxxxx>> *On Behalf Of *David Nason
*Sent:* Thursday 23 September 2021 13:48
*To:* <vicsireland@xxxxxxxxxxxxx <mailto:vicsireland@xxxxxxxxxxxxx>> <vicsireland@xxxxxxxxxxxxx <mailto:vicsireland@xxxxxxxxxxxxx>>
*Subject:* [vicsireland] Re: question on accessible banking
Hi Emer,
I’m with Bank of Ireland.
Their app is accessible and pretty easy to use. However, it does have some irritating features too.
Basically, at least with VoiceOver on iPhone, it is way too verbose right now.
For example, instead of saying “List of accounts”, VoiceOver will say something like “The value for this page title is List of accounts”.
Or
Instead of saying “Current Account xxxx1234”, VoiceOver will say something like “The value for account type is Current Account xxxx1234”.
That kind of thing is all over the app and rather irritating. I’m hoping they’re going to fix it as I believe they are researching their app right now, but who knows.
Otherwise I’m pretty happy with them.
Dave
On 22 Sep 2021, at 12:16, Emer Mulhall (Housing)
<Emer.Mulhall@xxxxxxxxxxxxxx <mailto:Emer.Mulhall@xxxxxxxxxxxxxx>>
wrote:
Hi Tim
Thanks so much – of course there’s always the risk of spanking new
versions of apps with inaccessible bells and whistles, but I’ll
have a look at the App and definitely go from there.
Much appreciated
Emer
*From:*vicsireland-bounce@xxxxxxxxxxxxx
<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx
<mailto:vicsireland-bounce@xxxxxxxxxxxxx>>*On Behalf Of*Tim Culhane
*Sent:*Wednesday 22 September 2021 12:10
*To:*vicsireland@xxxxxxxxxxxxx <mailto:vicsireland@xxxxxxxxxxxxx>
*Subject:*[vicsireland] Re: question on accessible banking
Hi Emer,
I use the AIB banking app on iOS and also on my laptop via the
web browser.
I find it very accessible with Voiceover and Jaws.
Of course no guarantees can be made to what could happen in the
future.
Tim
*From:*vicsireland-bounce@xxxxxxxxxxxxx
<mailto:vicsireland-bounce@xxxxxxxxxxxxx><vicsireland-bounce@xxxxxxxxxxxxx
<mailto:vicsireland-bounce@xxxxxxxxxxxxx>>*On Behalf Of*Emer
Mulhall (Housing)
*Sent:*Wednesday 22 September 2021 11:44
*To:*vicsireland@xxxxxxxxxxxxx <mailto:vicsireland@xxxxxxxxxxxxx>
*Subject:*[vicsireland] question on accessible banking
Hi all
First off I wanted to thank everyone who gave me advice on buying
a laptop some months ago – I bought a great Del work horse and it
meets a lot of the specifications ye had outlined.
Now I’m just wondering about accessible banking apps. At the
moment I’m with Ulster bank, and their app is really excellent.
However, as you know, Ulster bank is now leaving the market, and
I’ll have to move everything to another bank.
I do have Revolute, which is going great, but I’m dubious about
transferring everything to there as it’s not a fully recognised bank!
To be honest my main criterion for deciding where to go will be
accessibility i.e. via their website and preferably a reasonable app.
If anyone has any ideas/opinions based on experience, I would very
much appreciate them – as I’d better get things in motion soon!
**
**
*All the best and thanks in advance.*
**
*Emer*
**
**
*Emer Mulhall*
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