Hi Everyone
Thank you all so much for yet again giving me such comprehensive help on
banking apps.
I have been a bit spoiled with Ulster bank, just because the app was so
accessible for approving transactions, transferring funds, checking statements
and every other aspect of banking I wanted to do on the mobile app. I suppose
it’s the large population of visually impaired people in that jurisdiction that
has caused this strong emphasis on accessibility – but it really is fantastic.
Anyway, they’re leaving the market and don’t love us anymore – so have to live
with that and get over it!!
Anyway enough on that – I will work out now, in the near future, who I’m going
to go with. Then comes all the exciting stuff of transferring my direct
debits, salary transfer so I don’t starve, credit card so I keep Amazon fed,
and debit card!
Again, I will ponder on everything you have all advised and decide on BOI or
AIB – and thanks so much.
All the best and take care
Emer
From: vicsireland-bounce@xxxxxxxxxxxxx <vicsireland-bounce@xxxxxxxxxxxxx> On
Behalf Of Gerry Ellis
Sent: Saturday 25 September 2021 16:06
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: question on accessible banking
Hi,
I use the Bank of Ireland desktop web site a lot more than the mobile app,
although this also requires the double touch and hold gesture on the mobile app
for 2 factor authentication. I found that gesture a bit awkward at first, but
have no problem with it now.
I find the desktop version a good example of a web site that is technically
accessible, but poor from a usability point of view. Many of the headings that
aided navigating the old site are gone. As said previously, it is way too
verbose and I note this trend working its way onto the Bank’s main web site as
well. Transactions used to be presented in tables which made them easy to
navigate, but these have also disappeared. The formatting of much of the
information is very weird indeed; for example, every date is in the format
DateDay01MonthJanYear2021 with no spaces between the words and listening to
that each time becomes very tedious very quickly.
I can’t comment about what I said internally before I retired. However, I have
recently complained via Banking 365 by phone. If others find the same as I do,
some more complaints would go a long way as organisations do monitor these.
Thanks.
Take Care,
Gerry Ellis He/Him
If you don’t know where you’re going,
How will you know when you get there?
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>> On
Behalf Of Flor Lynch
Sent: Saturday 25 September 2021 15:08
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] Re: question on accessible banking
Re: [vicsireland] Re: question on accessible banking
Hi Cearbhall,
As I also use the BOI Mobile app: It took me a little trial and error to get
used to it. In the end, I found that if I keep the hold until VoiceOver speaks,
then I'll be successful. (There's also a vibration.)
However, what annoyed me in the beginning was that if I wasn't successful I'd
be dumped out of the app and would have to close and restart it and begin
the transaction again.
On 25/09/2021 13:04, Cearbhall O'Meadhra wrote:
Gerry,
How do you find the new double-tap and hold gesture to confirm a purchase in
the BOI app?
All the best,
Cearbhall
m +353 (0)833323487 Ph: _353 (0)1-2864623 e:
cearbhall.omeadhra@xxxxxxx<mailto:cearbhall.omeadhra@xxxxxxx>
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx><mailto:vicsireland-bounce@xxxxxxxxxxxxx> On
Behalf Of Gerard Shanahan
Sent: Friday, September 24, 2021 10:25 PM
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] Re: question on accessible banking
Hi Emer,
I’ve been using the bank of Ireland banking app on my iphone for the past 2
years or more, I have to say that the new version is very accessible. As one
who resisted the allure of digital banking and had to be dragged kicking and
screaming into the 21st century as regards this topic and trust, I used to have
drawers of paper bills and receipts in hard copy which even though I could not
read them were important as proof of payment. My real turning point was when
Vodafone stopped the text credit topup service and I had to bite the bullet so
to speak and try getting phone credit via the bank of Ireland app. Now! I’m a
new man! I use it regularly to purchase phone credit, pay utility bills, and I
even payed our car tax with it yesterday, a task I thought would be ominous but
was so easy. While bank statements aren’t accessible due to the fact that they
are pdf image files, one has the option of viewing transactions for the past 3
months or so in the app window. Mind you, I haven’t really got into the tap and
go with my credit card although experienced it once, a habit that could catch
on very easy and shrink the balance in my account very quickly if I were to get
accustomed to it.. While I agree with Tim about accessibility and banking apps
looking to the future, I do know how frustrating it is not to be able to use a
banking app. I am locked out of my local credit union app due to the fact that
the service provider for the digital services updated the website and app in
the last year and removed all the accessibility which we had worked on when I
first started to use the app and got it to a high level of accessibility. I
have been promised that an update in November will remedy all problems but I’m
not holding my breath as I expect nothing and I believe I will have to take it
to a arbitrator to have the matter solved. The credit union’s service provider
has the contract for a number of credit union branches around the country and
the access problems are similar. Essentially, when I enter the 3 requested
digits and log in, nothing happens except that I am confronted with a new login
window requesting 3 different digits. Hope you are keeping well, Any chance of
a song!!
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Emer Mulhall ;(Housing)
Sent: 24 September 2021 14:46
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] Re: question on accessible banking
Hi Ronan
Thanks so much for all that.
I find Revolute extremely user friendly, so would be glad if that’s the way
that AIB and other banks are going, assuming that all is accessible.
Yes, with Ulster Bank, mobile banking was so easy, I would imagine it’ll be
hard to beat it – but I have to!!
With that in mind, thanks so much for all your info and advice.
All the best
Emer
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>> On
Behalf Of ronan.p.mcguirk@xxxxxxxxx<mailto:ronan.p.mcguirk@xxxxxxxxx>
Sent: Thursday 23 September 2021 20:19
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] Re: question on accessible banking
Hi Emer,
I use the AIB IOS Mobile app and the PC version. I find these fairly good now.
It has been problematic in the past and I made a few formal complaints about it
under the Financial Ombudsman complaints process over the years after problems
had remained for 6 months or so. In fairness to AIB they fixed the problems
pretty well in the end.
I now find the IOS mobile app works okay for the things I need to do.
AIB are talking about bringing out a new app before Christmas that will be
something on the style of Revolute and that will make transferring money to
other AIB account holders much simpler.. I will await this with interest.
I understand that the plan is eventually for this to work for all Irish banks.
Best of luck with mobile banking!
Ronan
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>> On
Behalf Of Emer Mulhall (Housing)
Sent: Thursday 23 September 2021 14:53
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] Re: question on accessible banking
Hi Dave
Thanks so much, that’s excellent.
I’ll just have to get moving now.
Emer
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>> On
Behalf Of David Nason
Sent: Thursday 23 September 2021 13:48
To: <vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>>
<vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>>
Subject: [vicsireland] Re: question on accessible banking
Hi Emer,
I’m with Bank of Ireland.
Their app is accessible and pretty easy to use. However, it does have some
irritating features too.
Basically, at least with VoiceOver on iPhone, it is way too verbose right now.
For example, instead of saying “List of accounts”, VoiceOver will say something
like “The value for this page title is List of accounts”.
Or
Instead of saying “Current Account xxxx1234”, VoiceOver will say something like
“The value for account type is Current Account xxxx1234”.
That kind of thing is all over the app and rather irritating. I’m hoping
they’re going to fix it as I believe they are researching their app right now,
but who knows.
Otherwise I’m pretty happy with them.
Dave
On 22 Sep 2021, at 12:16, Emer Mulhall (Housing)
<Emer.Mulhall@xxxxxxxxxxxxxx<mailto:Emer.Mulhall@xxxxxxxxxxxxxx>> wrote:
Hi Tim
Thanks so much – of course there’s always the risk of spanking new versions of
apps with inaccessible bells and whistles, but I’ll have a look at the App and
definitely go from there.
Much appreciated
Emer
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>> On
Behalf Of Tim Culhane
Sent: Wednesday 22 September 2021 12:10
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] Re: question on accessible banking
Hi Emer,
I use the AIB banking app on iOS and also on my laptop via the web browser.
I find it very accessible with Voiceover and Jaws.
Of course no guarantees can be made to what could happen in the future.
Tim
From:
vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx><vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>>
On Behalf Of Emer Mulhall (Housing)
Sent: Wednesday 22 September 2021 11:44
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] question on accessible banking
Hi all
First off I wanted to thank everyone who gave me advice on buying a laptop some
months ago – I bought a great Del work horse and it meets a lot of the
specifications ye had outlined.
Now I’m just wondering about accessible banking apps. At the moment I’m with
Ulster bank, and their app is really excellent. However, as you know, Ulster
bank is now leaving the market, and I’ll have to move everything to another
bank.
I do have Revolute, which is going great, but I’m dubious about transferring
everything to there as it’s not a fully recognised bank!
To be honest my main criterion for deciding where to go will be accessibility
i.e. via their website and preferably a reasonable app.
If anyone has any ideas/opinions based on experience, I would very much
appreciate them – as I’d better get things in motion soon!
All the best and thanks in advance.
Emer
Emer Mulhall
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