Hi Ronan
Thanks so much for all that.
I find Revolute extremely user friendly, so would be glad if that’s the way
that AIB and other banks are going, assuming that all is accessible.
Yes, with Ulster Bank, mobile banking was so easy, I would imagine it’ll be
hard to beat it – but I have to!!
With that in mind, thanks so much for all your info and advice.
All the best
Emer
From: vicsireland-bounce@xxxxxxxxxxxxx <vicsireland-bounce@xxxxxxxxxxxxx> On
Behalf Of ronan.p.mcguirk@xxxxxxxxx
Sent: Thursday 23 September 2021 20:19
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: question on accessible banking
Hi Emer,
I use the AIB IOS Mobile app and the PC version. I find these fairly good now.
It has been problematic in the past and I made a few formal complaints about it
under the Financial Ombudsman complaints process over the years after problems
had remained for 6 months or so. In fairness to AIB they fixed the problems
pretty well in the end.
I now find the IOS mobile app works okay for the things I need to do.
AIB are talking about bringing out a new app before Christmas that will be
something on the style of Revolute and that will make transferring money to
other AIB account holders much simpler.. I will await this with interest.
I understand that the plan is eventually for this to work for all Irish banks.
Best of luck with mobile banking!
Ronan
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>> On
Behalf Of Emer Mulhall (Housing)
Sent: Thursday 23 September 2021 14:53
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] Re: question on accessible banking
Hi Dave
Thanks so much, that’s excellent.
I’ll just have to get moving now.
Emer
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>> On
Behalf Of David Nason
Sent: Thursday 23 September 2021 13:48
To: <vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>>
<vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>>
Subject: [vicsireland] Re: question on accessible banking
Hi Emer,
I’m with Bank of Ireland.
Their app is accessible and pretty easy to use. However, it does have some
irritating features too.
Basically, at least with VoiceOver on iPhone, it is way too verbose right now.
For example, instead of saying “List of accounts”, VoiceOver will say something
like “The value for this page title is List of accounts”.
Or
Instead of saying “Current Account xxxx1234”, VoiceOver will say something like
“The value for account type is Current Account xxxx1234”.
That kind of thing is all over the app and rather irritating. I’m hoping
they’re going to fix it as I believe they are researching their app right now,
but who knows.
Otherwise I’m pretty happy with them.
Dave
On 22 Sep 2021, at 12:16, Emer Mulhall (Housing)
<Emer.Mulhall@xxxxxxxxxxxxxx<mailto:Emer.Mulhall@xxxxxxxxxxxxxx>> wrote:
Hi Tim
Thanks so much – of course there’s always the risk of spanking new versions of
apps with inaccessible bells and whistles, but I’ll have a look at the App and
definitely go from there.
Much appreciated
Emer
From: vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>
<vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>> On
Behalf Of Tim Culhane
Sent: Wednesday 22 September 2021 12:10
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] Re: question on accessible banking
Hi Emer,
I use the AIB banking app on iOS and also on my laptop via the web browser.
I find it very accessible with Voiceover and Jaws.
Of course no guarantees can be made to what could happen in the future.
Tim
From:
vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx><vicsireland-bounce@xxxxxxxxxxxxx<mailto:vicsireland-bounce@xxxxxxxxxxxxx>>
On Behalf Of Emer Mulhall (Housing)
Sent: Wednesday 22 September 2021 11:44
To: vicsireland@xxxxxxxxxxxxx<mailto:vicsireland@xxxxxxxxxxxxx>
Subject: [vicsireland] question on accessible banking
Hi all
First off I wanted to thank everyone who gave me advice on buying a laptop some
months ago – I bought a great Del work horse and it meets a lot of the
specifications ye had outlined.
Now I’m just wondering about accessible banking apps. At the moment I’m with
Ulster bank, and their app is really excellent. However, as you know, Ulster
bank is now leaving the market, and I’ll have to move everything to another
bank.
I do have Revolute, which is going great, but I’m dubious about transferring
everything to there as it’s not a fully recognised bank!
To be honest my main criterion for deciding where to go will be accessibility
i.e. via their website and preferably a reasonable app.
If anyone has any ideas/opinions based on experience, I would very much
appreciate them – as I’d better get things in motion soon!
All the best and thanks in advance.
Emer
Emer Mulhall