[access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' - Telegraph
- From: "Edward Green" <edward@xxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 17 Jul 2010 15:48:34 +0100
Hi Jonathan,
Thanks for forwarding the link, very funny.
To be fair, I do quite like the iPhone 3GS that I decided to get after the
iPhone 4 came out, but hopefully in a more rational way than the cartoon
character who was trying to buy one.
Ed
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jonathan
Sent: 17 July 2010 15:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
Telegraph
I'm going to post a link to a Youtube video about the iPhone. It's
currently one of Youtube's most watched videos, with 5 million views.
It had me nearly crying with laughter by the end. BUT before you
click, there's some swearing in it, so you've been warned if easily
offended.
The video is of two cute little cartoon woodland bears, one is meant
to be a phone salesman, the other an iphone fan girl who's come in to
buy a phone.
It's only 3 minutes long, so bear with it (no pun intended) if it
seems tedious at first.
http://www.youtube.com/watch?v=FL7yD-0pqZg
On 17 July 2010 14:50, Barbara Wilson <barkingbabs@xxxxxxxxxxxxxxx> wrote:
>
> Very true. They are doing no more or less than they are required to do
under consumer rights legislation, yet they are billing it as some big
gesture from them.
>
> And how did such a fault get through quality control in the first place?
>
> Glad now I never felt moved to jump on the iPhone train.
>
> Find me on Twitter http://www.twitter.com/barkingbabs
> Barbara Wilson
> M: 07917710779
> T: 02887784046
> E: barkingbabs@xxxxxxxxxxxxxxx
> IM: creativeeyes@xxxxxxxxxxxxx
> Skype: creativeeyes
>
> ----- Original Message -----
> From: Edward Green
> To: access-uk@xxxxxxxxxxxxx
> Sent: Saturday, July 17, 2010 2:18 PM
> Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
Telegraph
>
> Hi,
>
>
>
> What strikes me about this is that Apple are promising a free refund.
Gosh, you can get a full refund on a materially faulty product, well I
never.
>
>
>
> Ed
>
>
>
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Barry Toner
> Sent: 17 July 2010 14:15
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
Telegraph
>
>
>
> Wow,
>
>
>
> Steve is very good at PR and speaking out to the ignorant masses, I?ll
give him that.
>
>
>
> This is not an Apple Vs Microsoft thing. This is Apple messed-up, they
came out with egg on their face and as my granny would have said, ?If that
fella fell down in a pile of pooh, he?d come-up covered with gold?.
>
>
>
> If I?d have bought an I Phone 4 as I was planning to before the signal
thing leaked I?d be sending it back. A free bumper case? For a on the top
end a 600 quid phone? The less than 1% is so completely and obviously a PR
move. Do you really think that only 1% of users who this problem? It?s a
design flaw that effected all handsets. Allot of people don?t understand
the problem, dont? hold the phone in the way that makes the anteni
connections, there?s so many factors. Ever see Fawlty Towers? That seen
where Bazil asks everyone after we?ve heard them all bitching, how their
food is? And they all say, ?Oh it?s wonderful, thank you and thank you for
asking?.
>
>
>
> This isn?t a Microsoft Vs Apple comparison thing at all.... Their
business markets are similar but also quite different. to make this sortive
statement in either companies favour. BTW. I couldnt? care who comes out
on-top MS or Apple. It just erks me to know end this mud slinging.
>
>
>
> I?ll be waiting until Sept 30 or a few months after before an I Phone goes
back on my list of must haves. I believe newer hardware or some such is
going to be released then to fix the signal problem, without having to slap
on a case whither you want one or not.
>
>
>
> Barry.
>
>
>
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Gordon Keen
> Sent: Saturday, July 17, 2010 10:11 AM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Apple's Steve Jobs admits 'we are not perfect' -
Telegraph
>
>
>
>
>
> Shock! Horror!
>
> Remind me, did Microsoft ever make such a statement after any of their
many cock ups?
>
>
>
>
http://www.telegraph.co.uk/technology/apple/7895612/Apples-Steve-Jobs-admits
-we-are-not-perfect.html
>
> Apple's Steve Jobs admits 'we are not perfect' - Telegraph
>
> Steve Jobs, Apple?s chief executive, admitted that the company was ?not
perfect? at a hastily convened press conference to address reported signal
problems with its latest must-have gadget, the iPhone 4.
>
> He said that iPhone 4 users would be given a full refund if they were
unhappy with the device, and that everyone who had bought the handset would
be issued with a free case.
>
> Jobs said the problems had affected less than one per cent of iPhone
users, but that Apple had been ?working its butt off? to find a solution to
the problem.
>
> ?We're not perfect. We know that, you know that,? said Jobs. ?And phones
aren't perfect either. But we want to make all of our users happy. If you
don?t know that about Apple, you don?t know Apple. We love making our users
happy.?
>
> Apple has sold more than three million iPhone 4s since the device went on
sale last month, but some iPhone 4 owners reported that their handset lost
its signal when they held the device in their left hand, thereby covering
one of the phone?s antennae.
>
> Jobs said that just 0.5 per cent of all iPhone 4 users ? around 15,000
people ? had contacted Apple to complain about antenna problems. He also
said that fewer people had returned iPhone 4 handsets than returned the
iPhone 3GS, the handset Apple launched in 2009.
>
> He also said that many phones, including BlackBerrys, suffered a loss of
signal when held in a similar way.
>
> ?We love our users, and if we screw up, we pick ourselves up and we try
harder,? said Jobs. ?When we succeed, they reward us by staying our users.
We take this really personally, and have worked hard over the last 22 days
trying to resolve this problem. I think we?ve gotten to the heart of the
problem.?
>
> Industry experts welcomed the announcement.
>
> ?I think most people will be happy with a free case,? said Carolina
Milanesi, an analyst at Gartner. ?What people have really taken exception to
is the way these problems have been handled by Apple.
>
> ?It seems the signal issues have been more widespread in the United States
than in Europe, and that?s certainly where most of the complaints have been
coming from.?
>
>
>
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