[access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' - Telegraph
- From: "Barry Toner" <barry@xxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 18 Jul 2010 14:48:28 +0100
Really?
Huh, different senses of humour. Me and Jo found it funny, and a couple of
other folks I forwarded it on to.
Barry.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Barbara Wilson
Sent: Saturday, July 17, 2010 4:23 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
Telegraph
"Tedious at first?" That was tedious right the way through. Didn't make me
laugh at all. Got to be one of the stupidest, non-funny things I've ever
heard on YouTube!
Find me on Twitter http://www.twitter.com/barkingbabs
Barbara Wilson
M: 07917710779
T: 02887784046
E: barkingbabs@xxxxxxxxxxxxxxx
IM: creativeeyes@xxxxxxxxxxxxx
Skype: creativeeyes
----- Original Message -----
From: "Jonathan" <digitaltoast@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, July 17, 2010 3:31 PM
Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
Telegraph
> I'm going to post a link to a Youtube video about the iPhone. It's
> currently one of Youtube's most watched videos, with 5 million views.
> It had me nearly crying with laughter by the end. BUT before you
> click, there's some swearing in it, so you've been warned if easily
> offended.
> The video is of two cute little cartoon woodland bears, one is meant
> to be a phone salesman, the other an iphone fan girl who's come in to
> buy a phone.
>
> It's only 3 minutes long, so bear with it (no pun intended) if it
> seems tedious at first.
> http://www.youtube.com/watch?v=FL7yD-0pqZg
>
> On 17 July 2010 14:50, Barbara Wilson <barkingbabs@xxxxxxxxxxxxxxx> wrote:
>>
>> Very true. They are doing no more or less than they are required to do
>> under consumer rights legislation, yet they are billing it as some big
>> gesture from them.
>>
>> And how did such a fault get through quality control in the first place?
>>
>> Glad now I never felt moved to jump on the iPhone train.
>>
>> Find me on Twitter http://www.twitter.com/barkingbabs
>> Barbara Wilson
>> M: 07917710779
>> T: 02887784046
>> E: barkingbabs@xxxxxxxxxxxxxxx
>> IM: creativeeyes@xxxxxxxxxxxxx
>> Skype: creativeeyes
>>
>> ----- Original Message -----
>> From: Edward Green
>> To: access-uk@xxxxxxxxxxxxx
>> Sent: Saturday, July 17, 2010 2:18 PM
>> Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
>> Telegraph
>>
>> Hi,
>>
>>
>>
>> What strikes me about this is that Apple are promising a free refund.
>> Gosh, you can get a full refund on a materially faulty product, well I
>> never.
>>
>>
>>
>> Ed
>>
>>
>>
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>> Of Barry Toner
>> Sent: 17 July 2010 14:15
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Apple's Steve Jobs admits 'we are not perfect' -
>> Telegraph
>>
>>
>>
>> Wow,
>>
>>
>>
>> Steve is very good at PR and speaking out to the ignorant masses, I'll
>> give him that.
>>
>>
>>
>> This is not an Apple Vs Microsoft thing. This is Apple messed-up, they
>> came out with egg on their face and as my granny would have said, "If
>> that fella fell down in a pile of pooh, he'd come-up covered with gold".
>>
>>
>>
>> If I'd have bought an I Phone 4 as I was planning to before the signal
>> thing leaked I'd be sending it back. A free bumper case? For a on the top
>> end a 600 quid phone? The less than 1% is so completely and obviously a
>> PR move. Do you really think that only 1% of users who this problem? It's
>> a design flaw that effected all handsets. Allot of people don't
>> understand the problem, dont' hold the phone in the way that makes the
>> anteni connections, there's so many factors. Ever see Fawlty Towers? That
>> seen where Bazil asks everyone after we've heard them all bitching, how
>> their food is? And they all say, "Oh it's wonderful, thank you and thank
>> you for asking".
>>
>>
>>
>> This isn't a Microsoft Vs Apple comparison thing at all.... Their
>> business markets are similar but also quite different. to make this
>> sortive statement in either companies favour. BTW. I couldnt' care who
>> comes out on-top MS or Apple. It just erks me to know end this mud
>> slinging.
>>
>>
>>
>> I'll be waiting until Sept 30 or a few months after before an I Phone
>> goes back on my list of must haves. I believe newer hardware or some such
>> is going to be released then to fix the signal problem, without having to
>> slap on a case whither you want one or not.
>>
>>
>>
>> Barry.
>>
>>
>>
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>> Of Gordon Keen
>> Sent: Saturday, July 17, 2010 10:11 AM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Apple's Steve Jobs admits 'we are not perfect' -
>> Telegraph
>>
>>
>>
>>
>>
>> Shock! Horror!
>>
>> Remind me, did Microsoft ever make such a statement after any of their
>> many cock ups?
>>
>>
>>
>>
http://www.telegraph.co.uk/technology/apple/7895612/Apples-Steve-Jobs-admits
-we-are-not-perfect.html
>>
>> Apple's Steve Jobs admits 'we are not perfect' - Telegraph
>>
>> Steve Jobs, Apple's chief executive, admitted that the company was "not
>> perfect" at a hastily convened press conference to address reported
>> signal problems with its latest must-have gadget, the iPhone 4.
>>
>> He said that iPhone 4 users would be given a full refund if they were
>> unhappy with the device, and that everyone who had bought the handset
>> would be issued with a free case.
>>
>> Jobs said the problems had affected less than one per cent of iPhone
>> users, but that Apple had been "working its butt off" to find a solution
>> to the problem.
>>
>> "We're not perfect. We know that, you know that," said Jobs. "And phones
>> aren't perfect either. But we want to make all of our users happy. If you
>> don't know that about Apple, you don't know Apple. We love making our
>> users happy."
>>
>> Apple has sold more than three million iPhone 4s since the device went on
>> sale last month, but some iPhone 4 owners reported that their handset
>> lost its signal when they held the device in their left hand, thereby
>> covering one of the phone's antennae.
>>
>> Jobs said that just 0.5 per cent of all iPhone 4 users - around 15,000
>> people - had contacted Apple to complain about antenna problems. He also
>> said that fewer people had returned iPhone 4 handsets than returned the
>> iPhone 3GS, the handset Apple launched in 2009.
>>
>> He also said that many phones, including BlackBerrys, suffered a loss of
>> signal when held in a similar way.
>>
>> "We love our users, and if we screw up, we pick ourselves up and we try
>> harder," said Jobs. "When we succeed, they reward us by staying our
>> users. We take this really personally, and have worked hard over the last
>> 22 days trying to resolve this problem. I think we've gotten to the heart
>> of the problem."
>>
>> Industry experts welcomed the announcement.
>>
>> "I think most people will be happy with a free case," said Carolina
>> Milanesi, an analyst at Gartner. "What people have really taken exception
>> to is the way these problems have been handled by Apple.
>>
>> "It seems the signal issues have been more widespread in the United
>> States than in Europe, and that's certainly where most of the complaints
>> have been coming from."
>>
>>
>>
>> __________ NOD32 5286 (20100717) Information __________
>>
>> This message was checked by NOD32 antivirus system.
>> http://www.eset.com
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature database 5286 (20100717) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
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