Sorry Vanja, I should have been more specific. When I had to renew in November of last year I discovered that after the Select payment method screen they had added a "Check if you have a Symantec On line account" stage. If I remember correctly I had to type in my e-mail address and when it found that I did not have an account it asked me to fill in a form and set a password. This done I expected no further problems. But it refused to let me in with the password etc. In the end I discovered that it was apparently necessary to allow some time for the symantec servers to be updated, and next day I completed the payment. from your description they appear to have removed this extra step. I hope so, as I have recently changed my e-mailaddress and that could cause further complications. Douglas On 23 Feb 2005 at 0:52, Vanja Sudar wrote: > I never had problems with renewing my subscriptions either, in fact, I had > to do it about a week ago, one night while I was working away at my > computer a message from Norton popped up telling me that my subscription > will expire soon and therewas a button to renew it, when I pressed enter > on the button it took me to a page, which already had the details of my > product and when it expires. On this page I had 2 options, to renew or to > buy a newer version, so it was all pritty easy, once I chose the option > went to next stage, ended creditcard details and thing was automaticly > renewed. Vanja MSN messenger: sudar23@xxxxxxxxxxx AIM: vanja121 > Skype: -- Douglas Harrison ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq