[access-uk] Re: Attachments icon

  • From: "Douglas Harrison" <harrisondf@xxxxxxxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Wed, 23 Feb 2005 09:20:04 -0000

Sorry Vanja, I should have been more specific.  When I had to renew in 
November of last year I discovered that after the Select payment 
method screen they had added a "Check if you have a Symantec On 
line account" stage.  If I remember correctly I had to type in my e-mail 
address and when it found that I did not have an account it asked me to 
fill in a form and set a password.  This done I expected no further 
problems.  But it refused to let me in with the password etc.  In the end 
I discovered that it was apparently necessary to allow some time for 
the symantec servers to be updated, and next day I completed the 
payment.  

from your description they appear to have removed this extra step.  I 
hope so, as I have recently changed my e-mailaddress and that could 
cause further complications.


Douglas

  

On 23 Feb 2005 at 0:52, Vanja Sudar wrote:

> I never had problems with renewing my subscriptions either, in fact, I had
> to do it about a week ago, one night while I was working away at my
> computer a message from Norton popped up telling me that my subscription
> will expire soon and therewas a button to renew it, when I pressed enter
> on the button it took me to a page, which already had the details of my
> product and when it expires.  On this page I had 2 options, to renew or to
> buy a newer version, so it was all pritty easy, once I chose the option
> went to next stage, ended creditcard details and thing was automaticly
> renewed. Vanja MSN messenger: sudar23@xxxxxxxxxxx AIM: vanja121 
> Skype:

--

Douglas Harrison


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