I fully understand the frustration which many of you have experienced, and appreciate the need to vent. However, complaining on this list will not really achieve anything, just masses of responses as we are seeing now. I would suggest that a more effective option would be to bombard Neil Heslop or Lesley-Ann Alexander with your complaints. Give them specific details of your problem issues, such that they can investigate on a case by case basis, and specifically request a response. Believe me, neither of these two senior executives wish to spend their days forwarding such complaints to others down the management tree. They will stomp on things if the come in sufficient volume. So can we now please drop the subject unless there is something we can all do as a group? George Bell Moderator