Who, me George? (smile).Seriously, while I do have some concerns about the whole access technology debate, I would rather see you guys - some of whom are my friends - stay in business than have the products fall into the hands of our charitable organisations. For one, they can't offer technical support to save themselves and, for another, they wouldn't listen to customer feedback for future upgrades. You only have to look at past projects that have been so well documented to see what has happened.
Just imagine one of the charities taking on this project? They buy these phones in bulk, and sell them for a fee. Then people start phoning up for technical or after-sales support. Where is it? What do these people know other than the chance to seize on a publicity stunt? Then, customers ask for upgrades and added features. Who listens? After a year or 18 months maximum, the product falls on its arse because nobody can sustain the support and cost involved to maintain it.
Seen it, been there, worn the t-shirt. No thanks. Jackie Email: cairnsplace@xxxxxxx Skype Name: Cairnsplace----- Original Message ----- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Sunday, February 03, 2008 3:02 PM Subject: [access-uk] Re: More on KNFB reader for phones
Hi DJ, You've only got to look at the balance sheets for these companies (available from Companies House for a small fee) to see that very few are making anything like the profits made by what you might call "normal business". If you want to see real rip-offs, just look at the utility companies in the U.K. and the banks. A few years ago there was a great hoo ha about the same subject, so certain charities decided they would start a sales arm and show the commercial rip-off merchants up for the money-grabbing thieves they thought we all are. Well they very soon discovered that a hidden element called "customer support" crawled out of the woodwork, and whether it was good or bad support that was given, it still cost money. Then warranties appeared, and surprise, surprise, they found that few manufacturers' warranties are worth a twopenny lollipop. Just ask our journalist friend, Jackie Cairns, what she has discovered in comparing the two forms of sales and marketing. You'll need to be either deaf or thick skinned when the reply comes, and will probably learn a few terms that are seldom heard in Ireland, never mind the rest of the world. (smile) George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Dj Paddy Sent: Sunday, February 03, 2008 2:35 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: More on KNFB reader for phones Steve, and all access tech vendors/retailers. I realise it's a closely guarded secret but seriously how much is too much with this stuff. How far can the arm be put in? Are people getting their arms in as much as we believe? Sorry to pick on yourself mate but you're a very public figure and often as not will be honest if if it's not what people want to hear. Will the endless debates on email lists ever change this high-way robbery that makes products only available to people who, A. Con the system at some level. BE. Get some establishment to pay for a product on their behalf, which often involves some quick talking and quick wittedness on the users behalf. C. Long hard saving, which not that many people seem to do anymore in our credit debt riddled society. This stuff is specialised and I get that, I think that anyone who's been knocking about with this stuff for a while will admit it will cost more. It's rubbish and unfair but there is allot more research and development, (mostly on the software side than hardware), that goes on. I'd just once like for this stuff to come up and some change to be executed and something to come out of our debates on mailing lists rather than just he usual, we're being ripped off and those pesky Americans are getting the good deal again. Much of which I agree with btw. One suggestion I'd have for change is the same as they have in Canada. Did you know you can actually get updated adaptive tech gear every couple of years? We're talking in your home stuff, stuff that you justify that helps you live independently. I don't want to get into the debate of what we have here that we'd probably not wish to do without to have our tech stuff bought for us because that's more into the VI Gen area. Any thoughts? Dj Paddy From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Sunday, February 03, 2008 11:15 AM Subject: [access-uk] Re: More on KNFB reader for phonesHi Andy, Thanks for the MobileBee link, I hadn't heard of them. All the best Steve -----Original Message----- From: access-uk@xxxxxxxxxxxxx[mailto:access-uk@xxxxxxxxxxxxx] On BehalfOf Andy Collins Sent: Sunday 3 February 2008 11:07 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: More on KNFB reader for phones Steve - when I looked on expansys it was £379. It can begot for £330.85at www.mobilebee.co.uk and that includes VAT. I've found it in the US for Under$500, so cheaperstill! - Andy ----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Sunday, February 03, 2008 8:09 AM Subject: [access-uk] Re: More on KNFB reader for phones | Hi, | | You can certainly find the phone cheaper. I have seenit at 349 poundsat | http://www.expansys.com. | | All the best | | Steve | | -----Original Message----- | From: access-uk@xxxxxxxxxxxxx[mailto:access-uk@xxxxxxxxxxxxx] On BehalfOf | Dean Wilcox | Sent: Saturday 2 February 2008 21:39 | To: access-uk@xxxxxxxxxxxxx | Subject: [access-uk] Re: More on KNFB reader for phones | | The price does seem high, take this example. You buythe software for| £1080, the phone for £400 and Talks for £150 it wouldcost £1630. The| package from Sight And Sound, inc 5 percent VAT would be£182.98. Doingit | that way would be a saving of over £180 and who knows,you might evenfind | the phone cheaper. | | | At 20:42 02/02/2008, you wrote: | >an interesting presentation and an intention tocontinue to develop the| >product for the future. | >Pity that the u k price seems over inflated though! | > | >Cheers | > | >Paul | > | >paul.leake@xxxxxxxxxxxx | >----- Original Message ----- From: "Steve Nutt"<steve@xxxxxxxxxxxxxx>| >To: <access-uk@xxxxxxxxxxxxx> | >Sent: Saturday, February 02, 2008 5:51 PM | >Subject: [access-uk] More on KNFB reader for phones | > | > | >>Hi folks, | >> | >>Take a look, or should I say a listen, to this file.You can download| >>it | >>from:- | >> |http://www.blindbargains.com/redirect.php?redirect=2614| >> | >>All the best | >> | >>Steve | >> | >> | >>__________ Information from ESET NOD32 Antivirus,version of virus| >>signature database 2845 (20080202) __________ | >> | >>The message was checked by ESET NOD32 Antivirus. | >> | >>http://www.eset.com | >> | >> | >> | >>** To leave the list, click on theimmediately-following link:-| >>**[mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]| >>** If this link doesn't work then send a message to: | >>** access-uk-request@xxxxxxxxxxxxx | >>** and in the Subject line type | >>** unsubscribe | >>** For other list commands such as vacation mode,click on the| >>** immediately-following link:- | >>**[mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]| >>** or send a message, to | >>** access-uk-request@xxxxxxxxxxxxx with the Subject:-faq| >> | >> | >> | >>-- | >>No virus found in this incoming message. | >>Checked by AVG Free Edition. | >>Version: 7.5.516 / Virus Database: | >>269.19.18/1255 - Release Date: 01/02/2008 09:59 | >> | > | >** To leave the list, click on theimmediately-following link:-| >**[mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]| >** If this link doesn't work then send a message to: | >** access-uk-request@xxxxxxxxxxxxx | >** and in the Subject line type | >** unsubscribe | >** For other list commands such as vacation mode, clickon the| >** immediately-following link:- | >** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] | >** or send a message, to | >** access-uk-request@xxxxxxxxxxxxx with the Subject:-faq| > | > | > | >-- | >No virus found in this incoming message. | >Checked by AVG Free Edition. 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