[access-uk] Re: RNIB, how inefficient are they?

From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Date: Thu, 22 Jan 2015 14:23:59 -0000
Hi,

I thought this list was about access tech, not RNIB bashing.

All the best

Steve

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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Dave Sheridan
Sent: 22 January 2015 12:37
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] RNIB, how inefficient are they?



I recently received a Plextalk pocket portable daisy player as a present.
The kind person who gave me this enquired about braille instructions and was
told that they could do this but they would be about 600 pages. The person
accepted that audio instructions would suffice. After receipt of said player
I rang to ask for braille instructions and was told the same thing. I asked
for the braille copy. Interestingly the audio contents goes up to page 96 so
I was a little confused why this would translate to 600 braille pages. I've
just received the instructions in 3 volumes totalling just under 300 A4
pages. Clearly those people providing potential customers with information
should be well informed and clearly they are not: 

To add to this a friend of mine who took out a subscription to the talking
book service has been perplexed by RNIB sending books which don't appear on
the list she supplied them with. This has occurred twice now within a short
period of time, firstly with books she hadn't ordered appearing on a pen
drive sent to her and since then having changed to disc she has been sent
other titles not ordered by her. Having experienced this myself over some
considerable time before I was blunt with them I I do wonder why their
customer service is so poor. As you have to ask for braille instructions
these days you would think they would give good information and not try to
put you off getting them to do the job they are there to do. 

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References:
- [access-uk] RNIB, how inefficient are they?
  - From: Dave Sheridan
[access-uk] Re: RNIB, how inefficient are they?

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