Carol, thanks for the help, greatly appreciated. I don't think a re-install would be worth taking the risk, however I will try removing the identities folder and see what happens. The last time she was able to run Outlook Express was before last week. She thinks that some malware got installed on her system, which was picked up by Ad Aware, and she somehow thinks the malware has damaged Outlook Express. All the malware appeared to do was slow down her system, but clearly did something more malicious in the background <smiles>. Anyway thanks again, and yes, I'll let you know how we get on. Chris Hallsworth BrailleNote mPower user Website: www.chrishallsworth.co.nr ----- Original Message ----- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, October 09, 2007 5:36 PM Subject: [access-uk] Re: Repairing Outlook Express Well, Chris, I'd check that the .EXE files for OE appeared to be there and maybe risk copying over fresh versions; otherwise I might well go for a re-install myself. The option to "Repair Outlook Express" threw up a few interesting links to things that are *definitely* supposed to work ... (maybe)! I wouldn't personally hold your breath. Try to get your friend to think when last it was running and what she's done since that time, with new installations of other items, updates etc. This may help. Mind you, if it's not working then you haven't got a great deal to lose. You're not supposed to copy the "Inbox" for example, but I think it probably re-creates itself if it's not found ... so I might be inclined to try removing it from the folder where the .DBX files are stored and see what happens then. (Keep it safe of course in case you want to put it back.) <Smiles> I'd be personally interested to know how you go on with this little nut. -- Carol carol.pearson@xxxxxxxxxxxx ----- Original Message ----- From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, October 09, 2007 4:33 PM Subject: [access-uk] Repairing Outlook Express > Hi all, > I was hoping my friend would post this query, but ah well, no worries. > Anyway I will be seeing her this Saturday for the day, and one of the jobs > will be to try and repair her Outlook Express so that it at least runs. I > suggested to her that I'll attempt to delete her identities folder. Will > it > fix the problem whereby she can in no way start Outlook Express, as if she > tries to it just doesn't run. She currently uses Outlook, but prefers > Outlook Express over the former. What else could I do in order to fix the > above. Thanks in advance. > Chris Hallsworth > BrailleNote mPower user > Website: www.chrishallsworth.co.nr > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq