[access-uk] Re: Sky repairs service
- From: "Phil Stephenson" <phil@xxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 3 Dec 2009 21:56:58 -0000
Hi Carl,
I suspected as much...yes we did get our Skyplus box just over a year ago
and I didn't know we would lose cover after that but I certainly don't like
cold calling...
Thanks for the confirmation,
Cheers,
Phil
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Karl Proud
Sent: 03 December 2009 20:35
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky repairs service
You will get cover for the first year of your contract but will then have to
arrange for your own insurance if you want it, unless you upgrade your box
and then a new cover will be in place for a year.
Now for the interesting bit.
What seems to happen is that when it is near to the end of your cover via
Sky, you seem to get phone calls from companies offering to 'extend' your
cover. They seem to have details of what box you have and the date of the
end of your first year which all seems to point to them being Sky themselves
or at least an official affiliate. They are not. They have got your
details from Sky having poor data protection and your personal details being
passed onto these other companies.
There is an 'official' Sky protect company which can be found by navigating
through the wonderfully clean and simple Sky website!!
There may not be anything wrong with the cover these third parties offer,
but some are pretty slow to admit to simply cold calling you with personal
details they perhaps shouldn't have.
Cheers
Karl
----- Original Message -----
From: "Phil Stephenson" <phil@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 03, 2009 7:43 PM
Subject: [access-uk] Sky repairs service
Hi,
Forgive me if this is somewhat O/T but had a phone call tonight from a
company claiming to be "British satellite repairs". I think they were
trying to sell me extra service cover for our Sky dish and HD box. I didn't
go far with the discussion as they have called a few times in the past and
I'm not convinced by them so was wondering if others on list have had
contact and how they have responded and also wondering as a Sky subscriber
do we get service / repair cover as part of our ongoing service?
As I say forgive me if it's o/t but I couldn't find much info on the Sky
website itself,
Cheers,
Phil
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