Hi, I'm currently having a problem explaining to American Express that their new PDF only statement download service isn't accessible. One of their arguments is that they haven't had any other VI people complaining about it. If anyone else has knowledge of this and would be prepared to contact them, please write to me, either on or off list. For convenience, my e-mail is: richard@xxxxxxxxxxxxxxxxxxx Please help if you can. Thanks. Richard Godfrey-McKay Tel: (01738) 445 880 Mobile: (07791) 452 593 Please read this special message My partner, Cindy, is losing weight and at the same time, raising money for RNIB. Please go to <http://www.justgiving.com/slimmercindy> www.justgiving.com/slimmercindy to make a generous donation to RNIB and keep her healthy and motivated to lose even more weight.42Lb to date! Thanks for reading this message. Richard