Hi, Yes I am with HSBC and yes I use the device. Its perfectly accessible, if you have no hearing problems. The voice is the same that the telephone banking service uses.
Instructions on its use were provided to me in Braille, also when you first register you are told on the web site how to use the keypad.
So, the actual box looks a bit like a calculator, or a chip and pin machine, there's a neumeric keypad including the pound and hash keys.
When you first turn the machine on your asked to create a PIN number. Once you've done this the keypad generates a code that you have to input when you log in to your accounts.
HTH Yusuf If you have nothing better to do, why not take a look at my blog http://yusufaosman.wordpress.com----- Original Message ----- From: "Williams Family" <welivehere7@xxxxxxx>
To: "access uk" <access-uk@xxxxxxxxxxxxx> Sent: Thursday, June 02, 2011 11:03 AM Subject: [access-uk] hsbc internet banking HiMy son went into our HSBC bank today and set up internet banking. They gave him a little device which generates security codes to enable hime to log into his account. I mentioned to the lady that my wife and i use internet banking and don't have one of these devices. She said it is a new system and everone will be transfering to the new system. I pointed out that it would be inaccessible for us to use. she said there is a special device which we could use. she tried ordering them but her computer wouldn't let her sign in. she advised me to contact telephone banking and asking them to send them out. Does anyone else do internet banking with HSBC and have been told about this device or is using one. We would be interested to know how it works, and if it works. brian and Teresa
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