Hi all, could I ask a question on behalf of my Mum? my justification for doing so is that it's me that gets the head-aches when she needs help!. smile. My Mum's just responded to a prompt that her NAV subscription is due. She's gone online and payed the renewal and got the key. However now, how does she put the key into the programme? a prompt told her that she needed to enable cookies, and I thought that that was in IE tools, internet options, but I couldn't find it there when I looked. Second, where does she go within the programme to insert the key? Thanks all, Rob --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.690 / Virus Database: 451 - Release Date: 22/05/2004