It's most likely to be found under the help menu, in the 'about' = dialogue box. There will either be a box to enter the key, or most likely an = option to enter it. Jak Goodfellow. =20 This message is sent in confidence for the addressee only. It may = contain confidential or sensitive information. The contents are not to = be disclosed to anyone other than the addressee. Unauthorised recipients = are requested to preserve this confidentiality and to advise of any = errors in transmission. Thank you. All emails sent and received from/to RNC are subject to monitoring under = the Telecommunications (Lawful Business Practice) (Interception of = Communications) Regulations 2000, unless you include the word "Personal" = in the subject line. -----Original Message----- From: rinty [mailto:rinty@xxxxxxxxxx]=20 Sent: 25 May 2004 12:30 To: Access-Uk@Freelists. Org Cc: Sharan WHITE Subject: [access-uk] updating Norton anti-virus Hi all, could I ask a question on behalf of my Mum? my justification for doing so is that it's me that gets the head-aches when she needs help!. smile. My Mum's just responded to a prompt that her NAV subscription is due. = She's gone online and payed the renewal and got the key. However now, how = does she put the key into the programme? a prompt told her that she needed to = enable cookies, and I thought that that was in IE tools, internet options, but = I couldn't find it there when I looked. Second, where does she go within = the programme to insert the key? Thanks all, Rob --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.690 / Virus Database: 451 - Release Date: 22/05/2004