I'm not 100% sure, but if you open Norton and tab to live update and press enter on it, you will be prompted to renew the membership there and I think you put the key in during this process. Wally Harding RNIB Hi-tech support -----Original Message----- From: rinty [mailto:rinty@xxxxxxxxxx] Sent: 25 May 2004 12:30 To: Access-Uk@Freelists. Org Cc: Sharan WHITE Subject: [access-uk] updating Norton anti-virus Hi all, could I ask a question on behalf of my Mum? my justification for doing so is that it's me that gets the head-aches when she needs help!. smile. My Mum's just responded to a prompt that her NAV subscription is due. She's gone online and payed the renewal and got the key. However now, how does she put the key into the programme? a prompt told her that she needed to enable cookies, and I thought that that was in IE tools, internet options, but I couldn't find it there when I looked. Second, where does she go within the programme to insert the key? Thanks all, Rob --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.690 / Virus Database: 451 - Release Date: 22/05/2004 -- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk