Rob, If my memory serves me correctly, she needs to go to the Live Update screen and ensure that she has that set for "Express". (The default I think is the other, which may be called "Manual".) Once she's done that then she should be able to have her key verified. HTH: -- Carol ----- Original Message ----- From: "rinty" <rinty@xxxxxxxxxx> To: "Access-Uk@Freelists. Org" <access-uk@xxxxxxxxxxxxx> Cc: "Sharan WHITE" <sharan@xxxxxxxxxxxxxxxxxxxxxxx> Sent: Tuesday, May 25, 2004 12:30 PM Subject: [access-uk] updating Norton anti-virus > Hi all, could I ask a question on behalf of my Mum? my justification > for doing so is that it's me that gets the head-aches when she needs > help!. smile. > > My Mum's just responded to a prompt that her NAV subscription is due. > She's gone online and payed the renewal and got the key. However now, > how does she put the key into the programme? a prompt told her that > she needed to enable cookies, and I thought that that was in IE tools, > internet options, but I couldn't find it there when I looked. Second, > where does she go within the programme to insert the key? > > Thanks all, > > Rob > --- > Outgoing mail is certified Virus Free. > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.690 / Virus Database: 451 - Release Date: 22/05/2004 > > >