Hello Don,
Yes after you enter your email address and password it does take you into the app once the data is
saved. If there was an issue you would have got an error message, but I agree we need to bring up
a "warm fuzzy" your subscription has been saved, and that you can use this app on your
other devices by downloading the add and using the "use existing subscription" button
with the email address and password you just entered. We also need to have a verify email and
password in case you typed it wrong.
And yes the save option won't be on the subscription page if your account has
already been saved.
Thanks
Charles LaPierre, CTO Sendero Group
Developers of accessible GPS and distributors of technology for the blind
Office Phone: 888-757-6810
Email: Charles@xxxxxxxxxxxxxxxx
Sendero web: http://www.senderogroup.com
General GPS Web: http://www.AccessibleGPS.com
-----Original Message-----
From: gps-talkusers-bounce@xxxxxxxxxxxxx
[mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of don bishop
Sent: Tuesday, July 02, 2013 1:58 PM
To: gps-talkusers@xxxxxxxxxxxxx
Subject: [gps-talkusers] Re: Subscription button not working on iPhone 4 or
iPads
Charles,
On the subject of subscriptions on the settings screen, I registered and once
I entered the password I hit the done button in the lower right-hand corner of
the screen. I thought this would be validated and then a chance to save it.
However, it did validate but tooke me straight into the app. I did check the
subscriptions button in settings just to see if the save button was there and I
don't see it at all.
I did get a message with the expiration date for the prescription. Does this
mean that the info was saved to the phone?
Maybe the save button doesn't show up if you've already saved it.
Don
On 7/2/2013 1:35 PM, Charles LaPierre wrote:
Hello Percy,
I believe you have your subscription, sorry I didn’t realize you were
able to get into the app. If you can get into the app, your
subscription has been validated. We will fix your email address for
you and let you know when that is done.
There is an issue on all devices except the iPhone 5, that the
subscription button is not fully visible on the screen even though
Voice Over can see part of it, you must use 3 fingers to swipe up to
reveal the full setting page 2 of 2, at which point you can then
double tap on the Subscription button to see your subscription.
Sorry we saw this bug and unfortunately it didn’t make it into the
release. This will be one of the fixes for the next update.
Thanks.
*Charles LaPierre, CTO Sendero Group*
Developers of accessible GPS and distributors of technology for the
blind
Office Phone: 888-757-6810
Email: Charles@xxxxxxxxxxxxxxxx <mailto:Charles@xxxxxxxxxxxxxxxx>
Sendero web: http://www.senderogroup.com
<http://www.senderogroup.com/>
General GPS Web: http://www.AccessibleGPS.com
<http://www.accessiblegps.com/>
*From:*gps-talkusers-bounce@xxxxxxxxxxxxx
[mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] *On Behalf Of *Percy
Garrett
*Sent:* Tuesday, July 02, 2013 1:15 PM
*To:* gps-talkusers@xxxxxxxxxxxxx
*Cc:* garrett, percy
*Subject:* [gps-talkusers] I took the leap! But!!!
Charles, I took your counsel and took the leap of faith. The three
year version is installed on my Iphone. It seems to be working well in
most areas. However, after inputting my subscription information I
made a grammatical error in my email address and was unable to correct
It neither by deletion or cancellation. The APP will not allow me to
delete my email address so that I can correct it. There is no cancel
button and start over. I called Apple tech support and we turned the
phone off and restarted it. When we returned to the Seeing Eye APP,
the subscription information was gone. It previously gave me the
option to input my information now or later in settings; however, I
went into phone settings and the Seeing Eye App setting with no
success. The Seeing Eye APP does not show up in phone settings. The
subscription button in the App settings menue does not open when
double tapped. Because of this problem, I cannot use the App on
another device or a future phone without paying the full cost again.
Please help! Many thanks for such a wonderful and promising GPS App.
Percy Garrett
*From:*gps-talkusers-bounce@xxxxxxxxxxxxx
<mailto:gps-talkusers-bounce@xxxxxxxxxxxxx>
[mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] *On Behalf Of *Charles
LaPierre
*Sent:* Tuesday, July 02, 2013 1:49 PM
*To:* gps-talkusers@xxxxxxxxxxxxx <mailto:gps-talkusers@xxxxxxxxxxxxx>
*Subject:* [gps-talkusers] Re: One more thought about a demo
Hi Wendy and all,
Depending on where you are it may take some time for the app to get
propagated to all iTunes servers. So hang tight and keep checking the
app store. Search for “Seeing Eye GPS” should find the product if
it’s in your iTunes server. I was able to find it after a couple
hours, and it took Mike an extra hour for him to see it, so it is
making its way out to everyone it just will take a little time.
Also if anyone is having any issues with the product hold off calling
Sendero as we are getting flooded with calls. We will be sending out
a formal press release shortly with links to the manual and the email
address you should use if you have any issues.
Thanks.
*Charles LaPierre, CTO Sendero Group*
Developers of accessible GPS and distributors of technology for the
blind
Office Phone: 888-757-6810
Email: Charles@xxxxxxxxxxxxxxxx <mailto:Charles@xxxxxxxxxxxxxxxx>
Sendero web: http://www.senderogroup.com
<http://www.senderogroup.com/>
General GPS Web: http://www.AccessibleGPS.com
<http://www.accessiblegps.com/>
*From:*gps-talkusers-bounce@xxxxxxxxxxxxx
<mailto:gps-talkusers-bounce@xxxxxxxxxxxxx>
[mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] *On Behalf Of *Wendy
*Sent:* Tuesday, July 02, 2013 11:37 AM
*To:* gps-talkusers@xxxxxxxxxxxxx <mailto:gps-talkusers@xxxxxxxxxxxxx>
*Cc:* <gps-talkusers@xxxxxxxxxxxxx
<mailto:gps-talkusers@xxxxxxxxxxxxx>>
*Subject:* [gps-talkusers] Re: One more thought about a demo
But the app doesn't show up in the App Store.
On Jul 2, 2013, at 11:36 AM, "Charles LaPierre"
<charles@xxxxxxxxxxxxxxxx <mailto:charles@xxxxxxxxxxxxxxxx>> wrote:
Hello Michael and all,
I appreciate that everyone would like to try the app first before
purchasing it, but we currently do not have a way to offer a demo.
Maybe this will be one of the features we should work on next.
Unfortunately Michael, the end user license agreement prohibits users
from sharing the app with others, if they do not only is it a
violation of the end user license agreement, not to mention Apples own
license agreement, but you would be taking up a slot of the # of
devices they can install their app on.
If you are worried about the performance then please wait and see how
others like the app first. We have had over 100 beta testers testing
the app and all of them were very impressed with the performance and
the level of detail on how we describe intersections, and guide you
along your route just like we do with all our other Sendero GPS products.
We waited over a year until Sendero was satisfied it met our own
standards of excellence before we submitted the app, and we are hard
at work on the next version.
We will also get user’s feedback in the form of a online poll to allow
users to vote on which features they want to see in the product next,
stay tuned for that announcement.
Sendero has been making accessible GPS products now for over 13 years,
we know what our users want, how it should be spoken, what should be
spoken first etc. The product will only get better over time, so take
the leap of faith as so many others have. Gil Luts and Bob Sweetman
did over 13 years ago and invested in Strider a backpack GPS solution
that was soldered together by myself, and now we have an app in the
palm of your hand that would run circles around that 15 pound backpack.
Thanks.
*Charles LaPierre, CTO Sendero Group*
Developers of accessible GPS and distributors of technology for the
blind
Office Phone: 888-757-6810
Email: Charles@xxxxxxxxxxxxxxxx <mailto:Charles@xxxxxxxxxxxxxxxx>
Sendero web: http://www.senderogroup.com
<http://www.senderogroup.com/>
General GPS Web: http://www.AccessibleGPS.com
<http://www.accessiblegps.com/>
*From:*gps-talkusers-bounce@xxxxxxxxxxxxx
<mailto:gps-talkusers-bounce@xxxxxxxxxxxxx>
[mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] *On Behalf Of *Michael
Malver
*Sent:* Tuesday, July 02, 2013 9:11 AM
*To:* gps-talkusers@xxxxxxxxxxxxx <mailto:gps-talkusers@xxxxxxxxxxxxx>
*Subject:* [gps-talkusers] One more thought about a demo
Is there someone off list to whom people could write to give feedback.
For myself, I’d be willing to pay $6.00 for one month of subscription.
This is slightly more than $69.00 a year, but would let me test the
app without sinking tons of money into it. It would also allow people
with very limited incomes to purchase a month’s subscription when they
could afford to do so.
I would hate to see this list cluttered with responses by people who
either hotly disagree or agree with this idea, but I’d love to know
where to send this suggestion in the hopes it could be implemented and
others could benefit in the future.
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