[gps-talkusers] Re: Subscription button not working on iPhone 4 or iPads
- From: "Charles LaPierre" <charles@xxxxxxxxxxxxxxxx>
- To: <gps-talkusers@xxxxxxxxxxxxx>
- Date: Tue, 2 Jul 2013 14:31:16 -0700
Hi Don,
That’s because you did save it initially during your registration when you were
asked to enter in your email address and password to save your registration,
after you hit next that did it and save everything for you. I believe now you
could go onto another of your devices and choose 'Use existing Subscription'
type in your email address and password and have the app authenticated on the
other device as well.
Thanks
Charles LaPierre, CTO Sendero Group
Developers of accessible GPS and distributors of technology for the blind
Office Phone: 888-757-6810
Email: Charles@xxxxxxxxxxxxxxxx
Sendero web: http://www.senderogroup.com
General GPS Web: http://www.AccessibleGPS.com
-----Original Message-----
From: gps-talkusers-bounce@xxxxxxxxxxxxx
[mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of don bishop
Sent: Tuesday, July 02, 2013 2:18 PM
To: gps-talkusers@xxxxxxxxxxxxx
Subject: [gps-talkusers] Re: Subscription button not working on iPhone 4 or
iPads
Thanks Charles,
Yes your suggested additions would be good. Don't know why I'm not seeing the
save option on the subscription page within settings, but won't worry about it.
<smile>
Thanks,
Don
On 7/2/2013 2:13 PM, Charles LaPierre wrote:
> Hello Don,
> Yes after you enter your email address and password it does take you into the
> app once the data is saved. If there was an issue you would have got an
> error message, but I agree we need to bring up a "warm fuzzy" your
> subscription has been saved, and that you can use this app on your other
> devices by downloading the add and using the "use existing subscription"
> button with the email address and password you just entered. We also need to
> have a verify email and password in case you typed it wrong.
>
> And yes the save option won't be on the subscription page if your account has
> already been saved.
> Thanks
>
> Charles LaPierre, CTO Sendero Group
> Developers of accessible GPS and distributors of technology for the
> blind
>
> Office Phone: 888-757-6810
> Email: Charles@xxxxxxxxxxxxxxxx
> Sendero web: http://www.senderogroup.com General GPS Web:
> http://www.AccessibleGPS.com
>
>
> -----Original Message-----
> From: gps-talkusers-bounce@xxxxxxxxxxxxx
> [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of don bishop
> Sent: Tuesday, July 02, 2013 1:58 PM
> To: gps-talkusers@xxxxxxxxxxxxx
> Subject: [gps-talkusers] Re: Subscription button not working on iPhone
> 4 or iPads
>
> Charles,
>
> On the subject of subscriptions on the settings screen, I registered and
> once I entered the password I hit the done button in the lower right-hand
> corner of the screen. I thought this would be validated and then a chance to
> save it.
>
> However, it did validate but tooke me straight into the app. I did check the
> subscriptions button in settings just to see if the save button was there and
> I don't see it at all.
> I did get a message with the expiration date for the prescription. Does this
> mean that the info was saved to the phone?
>
> Maybe the save button doesn't show up if you've already saved it.
>
> Don
>
>
>
> On 7/2/2013 1:35 PM, Charles LaPierre wrote:
>> Hello Percy,
>>
>> I believe you have your subscription, sorry I didn’t realize you were
>> able to get into the app. If you can get into the app, your
>> subscription has been validated. We will fix your email address for
>> you and let you know when that is done.
>>
>> There is an issue on all devices except the iPhone 5, that the
>> subscription button is not fully visible on the screen even though
>> Voice Over can see part of it, you must use 3 fingers to swipe up to
>> reveal the full setting page 2 of 2, at which point you can then
>> double tap on the Subscription button to see your subscription.
>>
>> Sorry we saw this bug and unfortunately it didn’t make it into the
>> release. This will be one of the fixes for the next update.
>>
>> Thanks.
>>
>> *Charles LaPierre, CTO Sendero Group*
>>
>> Developers of accessible GPS and distributors of technology for the
>> blind
>>
>> Office Phone: 888-757-6810
>>
>> Email: Charles@xxxxxxxxxxxxxxxx <mailto:Charles@xxxxxxxxxxxxxxxx>
>>
>> Sendero web: http://www.senderogroup.com
>> <http://www.senderogroup.com/>
>>
>> General GPS Web: http://www.AccessibleGPS.com
>> <http://www.accessiblegps.com/>
>>
>> *From:*gps-talkusers-bounce@xxxxxxxxxxxxx
>> [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] *On Behalf Of *Percy
>> Garrett
>> *Sent:* Tuesday, July 02, 2013 1:15 PM
>> *To:* gps-talkusers@xxxxxxxxxxxxx
>> *Cc:* garrett, percy
>> *Subject:* [gps-talkusers] I took the leap! But!!!
>>
>> Charles, I took your counsel and took the leap of faith. The three
>> year version is installed on my Iphone. It seems to be working well
>> in most areas. However, after inputting my subscription information I
>> made a grammatical error in my email address and was unable to
>> correct It neither by deletion or cancellation. The APP will not
>> allow me to delete my email address so that I can correct it. There
>> is no cancel button and start over. I called Apple tech support and
>> we turned the phone off and restarted it. When we returned to the
>> Seeing Eye APP, the subscription information was gone. It previously
>> gave me the option to input my information now or later in settings;
>> however, I went into phone settings and the Seeing Eye App setting
>> with no success. The Seeing Eye APP does not show up in phone
>> settings. The subscription button in the App settings menue does not
>> open when double tapped. Because of this problem, I cannot use the
>> App on another device or a future phone without paying the full cost again.
>> Please help! Many thanks for such a wonderful and promising GPS App.
>>
>> Percy Garrett
>>
>> *From:*gps-talkusers-bounce@xxxxxxxxxxxxx
>> <mailto:gps-talkusers-bounce@xxxxxxxxxxxxx>
>> [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] *On Behalf Of *Charles
>> LaPierre
>> *Sent:* Tuesday, July 02, 2013 1:49 PM
>> *To:* gps-talkusers@xxxxxxxxxxxxx
>> <mailto:gps-talkusers@xxxxxxxxxxxxx>
>> *Subject:* [gps-talkusers] Re: One more thought about a demo
>>
>> Hi Wendy and all,
>>
>> Depending on where you are it may take some time for the app to get
>> propagated to all iTunes servers. So hang tight and keep checking
>> the app store. Search for “Seeing Eye GPS” should find the product
>> if it’s in your iTunes server. I was able to find it after a couple
>> hours, and it took Mike an extra hour for him to see it, so it is
>> making its way out to everyone it just will take a little time.
>>
>> Also if anyone is having any issues with the product hold off calling
>> Sendero as we are getting flooded with calls. We will be sending out
>> a formal press release shortly with links to the manual and the email
>> address you should use if you have any issues.
>>
>> Thanks.
>>
>> *Charles LaPierre, CTO Sendero Group*
>>
>> Developers of accessible GPS and distributors of technology for the
>> blind
>>
>> Office Phone: 888-757-6810
>>
>> Email: Charles@xxxxxxxxxxxxxxxx <mailto:Charles@xxxxxxxxxxxxxxxx>
>>
>> Sendero web: http://www.senderogroup.com
>> <http://www.senderogroup.com/>
>>
>> General GPS Web: http://www.AccessibleGPS.com
>> <http://www.accessiblegps.com/>
>>
>> *From:*gps-talkusers-bounce@xxxxxxxxxxxxx
>> <mailto:gps-talkusers-bounce@xxxxxxxxxxxxx>
>> [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] *On Behalf Of *Wendy
>> *Sent:* Tuesday, July 02, 2013 11:37 AM
>> *To:* gps-talkusers@xxxxxxxxxxxxx
>> <mailto:gps-talkusers@xxxxxxxxxxxxx>
>> *Cc:* <gps-talkusers@xxxxxxxxxxxxx
>> <mailto:gps-talkusers@xxxxxxxxxxxxx>>
>> *Subject:* [gps-talkusers] Re: One more thought about a demo
>>
>> But the app doesn't show up in the App Store.
>>
>>
>> On Jul 2, 2013, at 11:36 AM, "Charles LaPierre"
>> <charles@xxxxxxxxxxxxxxxx <mailto:charles@xxxxxxxxxxxxxxxx>> wrote:
>>
>> Hello Michael and all,
>>
>> I appreciate that everyone would like to try the app first before
>> purchasing it, but we currently do not have a way to offer a demo.
>> Maybe this will be one of the features we should work on next.
>>
>> Unfortunately Michael, the end user license agreement prohibits users
>> from sharing the app with others, if they do not only is it a
>> violation of the end user license agreement, not to mention Apples
>> own license agreement, but you would be taking up a slot of the # of
>> devices they can install their app on.
>>
>> If you are worried about the performance then please wait and see how
>> others like the app first. We have had over 100 beta testers testing
>> the app and all of them were very impressed with the performance and
>> the level of detail on how we describe intersections, and guide you
>> along your route just like we do with all our other Sendero GPS products.
>>
>> We waited over a year until Sendero was satisfied it met our own
>> standards of excellence before we submitted the app, and we are hard
>> at work on the next version.
>>
>> We will also get user’s feedback in the form of a online poll to
>> allow users to vote on which features they want to see in the product
>> next, stay tuned for that announcement.
>>
>> Sendero has been making accessible GPS products now for over 13
>> years, we know what our users want, how it should be spoken, what
>> should be spoken first etc. The product will only get better over
>> time, so take the leap of faith as so many others have. Gil Luts and
>> Bob Sweetman did over 13 years ago and invested in Strider a backpack
>> GPS solution that was soldered together by myself, and now we have an
>> app in the palm of your hand that would run circles around that 15 pound
>> backpack.
>>
>> Thanks.
>>
>> *Charles LaPierre, CTO Sendero Group*
>>
>> Developers of accessible GPS and distributors of technology for the
>> blind
>>
>> Office Phone: 888-757-6810
>>
>> Email: Charles@xxxxxxxxxxxxxxxx <mailto:Charles@xxxxxxxxxxxxxxxx>
>>
>> Sendero web: http://www.senderogroup.com
>> <http://www.senderogroup.com/>
>>
>> General GPS Web: http://www.AccessibleGPS.com
>> <http://www.accessiblegps.com/>
>>
>> *From:*gps-talkusers-bounce@xxxxxxxxxxxxx
>> <mailto:gps-talkusers-bounce@xxxxxxxxxxxxx>
>> [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] *On Behalf Of *Michael
>> Malver
>> *Sent:* Tuesday, July 02, 2013 9:11 AM
>> *To:* gps-talkusers@xxxxxxxxxxxxx
>> <mailto:gps-talkusers@xxxxxxxxxxxxx>
>> *Subject:* [gps-talkusers] One more thought about a demo
>>
>> Is there someone off list to whom people could write to give feedback.
>>
>> For myself, I’d be willing to pay $6.00 for one month of subscription.
>> This is slightly more than $69.00 a year, but would let me test the
>> app without sinking tons of money into it. It would also allow people
>> with very limited incomes to purchase a month’s subscription when
>> they could afford to do so.
>>
>> I would hate to see this list cluttered with responses by people who
>> either hotly disagree or agree with this idea, but I’d love to know
>> where to send this suggestion in the hopes it could be implemented
>> and others could benefit in the future.
>>
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