[Ilugc] [OT] Tata Indicom WLL users in Chennai?
- From: lug@xxxxxxxxxxxxxxxxxx (Chandrashekar Babu)
- Date: Mon Sep 20 15:38:20 2004
Ah! How come they charge more than 1500 (assuming if I don't use their
voice service) ? Please explain.
When I had subscribed for their service, I had clearly mentioned (in
writing) that I was interested in the 1500 (unlimited) plan. Lately,
they _magically_ moved my subscription to the 40 paise per minute plan.
As I generally leave my system connected almost 20+ hours a day on the
net, they sent me a bill calculating for 419 hours of usage, last month.
When I enquired, their usual reply was "we misplaced your records..." or
"please kindly contact Mr. foo from the billing department" who's line
remains engaged forever. Lately, after the whole issue got heated up a
bit, they requested me to make the full payment for the invoice
generated, and they would adjust the charges in the forth-coming bills -
which clearly shows how committed they are to their customers. Since the
last 21 days, my outgoing calls and internet connectivity remain barred.
To put in simple words, they are not willing to acknowledge their fault
or mistake - which was one of the reasons why I hate their service.
Cheers,
Chandrashekar Babu.
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