| -----Original Message-----
| From: Raja Subramanian
| The reason I mention this is because I've spent the past 2 weeks
| researching open sourced and commercial CRMs and nothing
| comes close to
| RT in terms of flexibility and ease of customisation. But be warned
| that RT3 can be a pain to install due to its extensive perl module
| dependencies (unless you run debian sarge ofcourse ;-)
do you need the feature of generating reports from the database ? if
yes, what are you doing for that, as RT's site asks users to use tools
like Crystal Report to fetch and generate reports. RT it seems doesn't
have this inbuild facility. (or does it?)
saha
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