Raja Subramanian wrote:
The reason I mention this is because I've spent the past 2 weeks
researching open sourced and commercial CRMs and nothing comes close to
RT in terms of flexibility and ease of customisation. But be warned
that RT3 can be a pain to install due to its extensive perl module
dependencies (unless you run debian sarge ofcourse ;-)
Developed by elixus.org and supported by OurInternet, Inc, rt3-elixus is
a beefed-up branch based on the latest -pre/-rc/-final release of RT3.
It features an alternate Tabbed UI, Workflow editor, many more custom field
types (including multiple-entry fields), Object Attributes, and has been
ported to Microsoft Windows.