[Ilugc] customizing Bugzilla
- From: rsubr@xxxxxxxxxxxxxxxxxxxxxxxx (Raja Subramanian)
- Date: Mon Sep 20 21:36:26 2004
Hi,
Suresh Ramasubramanian wrote:
Anand Saha wrote:
has anyone customized Bugzilla for general purpose issue tracking ? We
want such a tracking system similar to the Remedy ticket tracking system.
Google for "RT"
We are just going through the process of deploying RT3 in our
orgnisation for email tracking (our customer support receives hundreds
of mail daily). The system is going live tomorrow morning.
The reason I mention this is because I've spent the past 2 weeks
researching open sourced and commercial CRMs and nothing comes close to
RT in terms of flexibility and ease of customisation. But be warned
that RT3 can be a pain to install due to its extensive perl module
dependencies (unless you run debian sarge ofcourse ;-)
If you do not require lengthy complex workflows, try www.otrs.org and
mailmanager.sf.net. See
http://linas.org/linux/pm.html
for an exhaustive list of CRM and other solutions.
- Raja
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