[vicsireland] Re: Aerlingus site
- From: "Cearbhall O'Meadhra" <cearbhall.omeadhra@xxxxxxx>
- To: <vicsireland@xxxxxxxxxxxxx>
- Date: Tue, 9 Nov 2010 16:51:49 -0000
Folks,
In my experience, Aer lingus have always completed the booking for me over
the phone at no extra charge once I explain that the sight does not work
with the screen reader - I also have to explain what a screen reader is, by
the way!
But the point is, dreadful though the site is, they do complete the
registration at no extra charge when you ring special assistance helpline
at: 0818 365 044 and select any of the options 2,3,4 or 5. The first one is
to be avoided as its operators have no access to the web site.
I spoke to an assistant on the help desk today and was assured that the
charges would all be online charges as if you had used the web site
yourself.
I also asked if the programming department could tell me what programming
system is in use but she could not find that out. However, they did tell the
assistant to report that they are aware of the problem and are looking into
it but cannot say when a solution might be found!! I concluded by offering
myself as a link to VICS if they need help to resolve the difficulty.
All the best,
Cearbhall
T: +353 (0)1 2864623 m: 08333 23487 E: cearbhall.omeadhra@xxxxxxx
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Joshue O Connor
Sent: 09 November 2010 12:29
To: vicsireland@xxxxxxxxxxxxx
Cc: NicholasKealy@xxxxxxxxxxxxxxxxxxx
Subject: [vicsireland] Re: Aerlingus site
Hi Nicky,
> Aerlingus is not a public body any more as I am lead to believe.
Yes, you are right. However, the documents are still useful in that can
help anyone who wishes to make a complaint frame the issue, structure a
plan of action and understand what their rights are.
> Now, another question is, are Aerlingus prepared to let visually impaired
> passengers do a phone booking with them at no extra charge? If not this
is
> clear discrimination and I imagine that this could be challenged also
under
> equal status legislation?
Could be. I'm not an expert in this area at all but that could be a good
angle to bring attention to the wider issue of the inaccessibility of
the website, if nothing else.
Cheers
Josh
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