CEARBHAILL, tHANKS FOR LETTING US KNOW THAT ASSISTIVE BOOKING IS AVAILABLE BY PHONE AND THAT THE CHARGES ARE THE SAME AS ON THE NET EXCEPT!!! THAT RINGING 0818 NUMBERS MEAN THAT THE TOLL CHARGE IS HIGHER THAN THE NORMAL CALL CHARGE AND OPERATED TO CREATE AN INCOME STREAM FOR AER LINGUS, MIND YOU I KNOW PEOPLE WILL SAY IT IS A MINIMUL CHARGE FOR REACHING YOUR GOAL BUT THE ACTUAL PROCESS OF GOING ON LINE OR PHONING HAVE A DIFFERENT COST AND AS NIKI SAYS IT'S AN EQUALITY ACCESS POINT. ISN'T THIS W3 WEB STANDARD NOT APPLICABLE UNDER LEGISLATION? GERRY.
---- Original Message ----- From: "Cearbhall O'Meadhra" <cearbhall.omeadhra@xxxxxxx>
To: <vicsireland@xxxxxxxxxxxxx> Sent: Tuesday, November 09, 2010 4:51 PM Subject: [vicsireland] Re: Aerlingus site
Folks, In my experience, Aer lingus have always completed the booking for me over the phone at no extra charge once I explain that the sight does not workwith the screen reader - I also have to explain what a screen reader is, bythe way! But the point is, dreadful though the site is, they do complete the registration at no extra charge when you ring special assistance helplineat: 0818 365 044 and select any of the options 2,3,4 or 5. The first one isto be avoided as its operators have no access to the web site. I spoke to an assistant on the help desk today and was assured that the charges would all be online charges as if you had used the web site yourself. I also asked if the programming department could tell me what programmingsystem is in use but she could not find that out. However, they did tell the assistant to report that they are aware of the problem and are looking intoit but cannot say when a solution might be found!! I concluded by offering myself as a link to VICS if they need help to resolve the difficulty. All the best, Cearbhall T: +353 (0)1 2864623 m: 08333 23487 E: cearbhall.omeadhra@xxxxxxx -----Original Message-----From: vicsireland-bounce@xxxxxxxxxxxxx[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Joshue O Connor Sent: 09 November 2010 12:29 To: vicsireland@xxxxxxxxxxxxx Cc: NicholasKealy@xxxxxxxxxxxxxxxxxxx Subject: [vicsireland] Re: Aerlingus site Hi Nicky,Aerlingus is not a public body any more as I am lead to believe.Yes, you are right. However, the documents are still useful in that can help anyone who wishes to make a complaint frame the issue, structure a plan of action and understand what their rights are.Now, another question is, are Aerlingus prepared to let visually impaired passengers do a phone booking with them at no extra charge? If not thisisclear discrimination and I imagine that this could be challenged alsounderequal status legislation?Could be. I'm not an expert in this area at all but that could be a good angle to bring attention to the wider issue of the inaccessibility of the website, if nothing else. Cheers Josh ******************************************************************** National Council for the Blind of Ireland (NCBI) is a company limited by guarantee (registered in Ireland No. 26293) . Our registered office is at Whitworth Road, Drumcondra, Dublin 9. NCBI is also a registered Charity (chy4626). NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. NCBI endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent the views of NCBI ******************************************************************** =========================================================== The vicsireland mailing list To unsubscribe at any time send a mail to: vicsireland-request@xxxxxxxxxxxxx with the word "unsubscribe", without the quotes in the subject of the message. To contact the moderator send mail to: tim.j.culhane@xxxxxxxxx For mor information on the Visually Impaired Computer Society visit: http://www.vicsireland.org =========================================================== The vicsireland mailing list To unsubscribe at any time send a mail to: vicsireland-request@xxxxxxxxxxxxxwith the word "unsubscribe", without the quotes in the subject of the message.To contact the moderator send mail to: tim.j.culhane@xxxxxxxxx For mor information on the Visually Impaired Computer Society visit: http://www.vicsireland.org
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To contact the moderator send mail to: tim.j.culhane@xxxxxxxxx For mor information on the Visually Impaired Computer Society visit: http://www.vicsireland.org