Léonie Watson wrote: > Why provide two sites? There is absolutely no need, economically, > socially, accessibly or otherwise. The technology to create a single, > accessible and user friendly site has long been around. Sainsburys are a > fair example of this. I agree it's probably unnecessary. But I think the key thing is that there should be genuinely equivalent access to all comers. If they want to do that with 2 or 49 different versions, that's really their problem. The main problems with "accessible versions" seem to arise when they are not as accessible as the creators think they are, or when they are not kept up to date, for which there is no excuse especially with a database driven site like this one. Now if the accessible version is not in fact accessible, or if there are disabilities that they don't in fact provide for, that's a different and much more serious matter. > Asda customer services don't appear to know much about the web, so > I'm not sure how to send feedback to the right ears. Have you tried either sending using the contact form at: http://www.asda.co.uk/corp/customer_service/contact_us.html Or alternatively, you might try writing them a snail-mail letter. (Their postal address is on the same page.) This thread revealed that it was hard to find out about the (allegedly) accessible version of the site at http://www.asda.com/access.html . Indeed, the homepage at http://www.asda.co.uk/corp/home.html doesn't seem to link to the accessible version at all, which is just silly. If I were contacting ASDA, I would make my first concrete suggestion that they should include a link to the accessible version as one of the very first elements on the page. I would stress that for those with mobility disabilities or who have poor eyesight but are not blind, it absolutely must be an easy-to-find, visible link. Rewriting their entire site might take a bit of expertise, time and money, but sticking in an link to the accessible version should be inexpensive. Without straying into hostility, I would include full details about your less than satisfactory experience with customer services so far in your email or letter. If ASDA do not prove responsive, I would be tempted to take it up with RNIB or whichever organization is most relevant to you. Hope that helps. -- Benjamin Hawkes-Lewis ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq