[access-uk] Re: Asda online.
- From: Léonie Watson <tink@xxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 12 Jan 2007 21:10:35 -0000
Graham and all,
Thanks for your responses. Until recently, I too wasn't in an area
that Asda delivered to. Considering I live in a city, only a couple of =
miles
from a large Asda, this has always struck me as strange, but that's not =
why
I sent the email.
I was disappointed to find the Asda site much more difficult to use
than either Tesco or Sainsbury. No headings or lists that I could find,
missing alt text in some awkward places, too much JavaScript all over =
the
place and the most ridiculous chicken counter I've ever come across.
OK, so the last one has nothing to do with accessibility or
usability, but am I the only one that finds the following completely =
daft?
You can choose from a selection of chickens weighing in at around
1.2k through 1.5k, but nothing bigger. Given Asda is a family =
supermarket,
this is strange in itself, but it gets worse.
There are a couple of chickens which you can buy on a per kilo
basis. The price per kilo is given, but there is no way to choose the =
weight
you'd like.
I spoke with customer services, who shrugged and said, well "you
just buy the chicken". I asked how I would know what size chicken I'd be
getting or what price I'd be charged and there was a long pause and then =
the
person eventually said, "I have no idea, I can't help you out on this =
one".
Maybe I was unlucky, maybe I am missing something, but either way,
I'm back to Sainsburys in a hurry I think.
Regards,
L=E9onie.
--=20
http://www.tink.co.uk=20
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