[access-uk] Re: Feedback wanted: helpline for the blind?
- From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 18 Nov 2014 15:11:00 +0100
Hi Mo
This sounds like a great idea, will watch to see how it
goes, quite a few of us are tech savi but as you know there
are times when we need more advance help. Good luck.
Regards
Adrien
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mobeen Iqbal
Sent: Friday, November 14, 2014 2:38 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Feedback wanted: helpline for the
blind?
Hi Carol.
A perfectly valid point. we were considering this, and plan
on taking
issues that may need extensive help for example if someone
needs
training further with a private phone call, so as to not
take over the
helpline hour. we're also considering extending the hour.
its just a
pilot at this stage, but the feedback is much apreciated.
the aim is to
reach out to people and to initiate the contact to let them
know there's
someone out there. the problem most people have especially
those who are
older is they're not on the ball. they're not on these
groups and
they're not even on skype. it could be that initially we
hear from them,
we'll see how it goes. sometimes its just good to have a
natter over the
phone instead of impersonal via email.
all the best,
Mo.
On 14/11/2014 13:22, Carol.Pearson29@xxxxxxxxxxxxxx wrote:
> Hi Mo,
>
> Theoretically you could end up with only one or two people
getting
> helped each time with tech issues. I really wonder if
there's a
> market for such things since those who use email etc can
get lots of
> help that way and more specific help with people such as
yourself
> and/or Steve etc, depending on the route they want to go.
>
> I can think of some who may not have other places to go
but, in such
> cases, they'd probably need you to be hands on with the
computer.
> Again, I know this is indeed possible from your points of
view but I'm
> just not sure because of the time constraints.
>
> By all means, "suck it and see", as they say!
>
> I certainly know that your help/advice is very much on the
ball! <Smiles>
>
> Carol P
>
> ----- Original Message ----- From: "Mobeen Iqbal"
<mobeeniqbal@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, November 13, 2014 7:05 PM
> Subject: [access-uk] Feedback wanted: helpline for the
blind?
>
>
>> Hello Everyone.
>>
>> I am posting this on behalf of a charity called Helping
Hands For The
>> Blind. For a while, they have been toying with the idea
of running a
>> helpline for the blind on a voluntary basis, to help out
with tech
>> issues primarily, but perhaps offering advice on every
day issues as
>> well. I'd be on hand to answer any tech questions, and
the chairman
>> David Chattten Smith would be on hand to answer any other
questions.
>> would people find such a helpline useful? if so, how
often do you
>> think it should be run? the choices are:
>>
>> every monday 7 until 8.
>> every 2 weeks on a monday 7 until 8.
>> or once a month on a monday 7 until 8.
>>
>> If the helpline proves popular, we would look at
extending the hours
>> or frequency. needless to say, we will be using a 03
number so the
>> user does not pay anything to call in, unlike other
similar services.
>> We look forward to any constructive feedback/comments.
>>
>> Thanks for reading,
>>
>> Mo.
>>
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