[access-uk] Re: Feedback wanted: helpline for the blind?

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sat, 15 Nov 2014 17:49:44 -0000

Hi,

However many hours you want really, or few.  COuld even be a fiver for ten
minutes.  But long live being allowed to make a living as well <Smile>.

All the best

Steve

--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
MJ Williams
Sent: 15 November 2014 00:16
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Feedback wanted: helpline for the blind?

With respect, some of us enjoy sharing knowledge for zero quid an 
hour, because we beleive It literacy is a necessity, nay, some might 
validly argue that it is essential to our day to day life.  The 75 
year old lady living two doors up from me uses Skype facebook etc to 
stay in touch with her children and grandchildren.  on an income 
barely enough to keep her fed and reasonably warm in the winter 
months she couldn't possibly afford 30 quid an hour, and how many 
hours are we talking about anyway?
Matt

At 23:34 14/11/2014, you wrote:
>Hi Steve,
>
>I agree.  And I do training and support at 30 quid an hour.  I don't think
>that is outside the reach of many.  It's just some don't want to pay for
>knowledge.
>
>All the best
>
>Steve
>
>--
>Computer Room Services
>77 Exeter Close
>Stevenage
>Hertfordshire
>SG1 4PW
>Tel: +44(0)1438-742286
>Mob: +44(0)7956-334938
>Fax: +44(0)1438-759589
>Email: steve@xxxxxxxxxxxxxx
>Web: http://www.comproom.co.uk
>
>-----Original Message-----
>From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
>Steve Hyde-Dryden
>Sent: 14 November 2014 18:55
>To: access-uk@xxxxxxxxxxxxx
>Subject: [access-uk] Re: Feedback wanted: helpline for the blind?
>
>Hmmmm, indeed Steve, my thoughts exactly.  Volunteers are all very well but
>in the long term, it can not be sustainable.
>
>Steve
>
>
>-----Original Message-----
>From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
>Steve Nutt
>Sent: 14 November 2014 17:00
>To: access-uk@xxxxxxxxxxxxx
>Subject: [access-uk] Re: Feedback wanted: helpline for the blind?
>
>Hi Mo,
>
>I was also thinking along the same lines as Carol.  If a problem is
>involved, who is going to fix it?  You?  Volunteers? All for free?  You may
>find this gets out of hand.
>
>All the best
>
>Steve
>
>--
>Computer Room Services
>77 Exeter Close
>Stevenage
>Hertfordshire
>SG1 4PW
>Tel: +44(0)1438-742286
>Mob: +44(0)7956-334938
>Fax: +44(0)1438-759589
>Email: steve@xxxxxxxxxxxxxx
>Web: http://www.comproom.co.uk
>
>-----Original Message-----
>From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
>Mobeen Iqbal
>Sent: 14 November 2014 13:38
>To: access-uk@xxxxxxxxxxxxx
>Subject: [access-uk] Re: Feedback wanted: helpline for the blind?
>
>Hi Carol.
>
>A perfectly valid point. we were considering this, and plan on taking
issues
>that may need extensive help for example if someone needs training further
>with a private phone call, so as to not take over the helpline hour. we're
>also considering extending the hour. its just a pilot at this stage, but
the
>feedback is much apreciated. the aim is to reach out to people and to
>initiate the contact to let them know there's someone out there. the
problem
>most people have especially those who are older is they're not on the ball.
>they're not on these groups and they're not even on skype. it could be that
>initially we hear from them, we'll see how it goes. sometimes its just good
>to have a natter over the phone instead of impersonal via email.
>
>all the best,
>
>Mo.
>
>On 14/11/2014 13:22, Carol.Pearson29@xxxxxxxxxxxxxx wrote:
> > Hi Mo,
> >
> > Theoretically you could end up with only one or two people getting
> > helped each time with tech issues.  I really wonder if there's a
> > market for such things since those who use email etc can get lots of
> > help that way and more specific help with people such as yourself
> > and/or Steve etc, depending on the route they want to go.
> >
> > I can think of some who may not have other places to go but, in such
> > cases, they'd probably need you to be hands on with the computer.
> > Again, I know this is indeed possible from your points of view but I'm
> > just not sure because of the time constraints.
> >
> > By all means, "suck it and see", as they say!
> >
> > I certainly know that your help/advice is very much on the ball!
> > <Smiles>
> >
> > Carol P
> >
> > ----- Original Message ----- From: "Mobeen Iqbal"
> > <mobeeniqbal@xxxxxxxxx>
> > To: <access-uk@xxxxxxxxxxxxx>
> > Sent: Thursday, November 13, 2014 7:05 PM
> > Subject: [access-uk] Feedback wanted: helpline for the blind?
> >
> >
> >> Hello Everyone.
> >>
> >> I am posting this on behalf of a charity called Helping Hands For The
> >> Blind. For a while, they have been toying with the idea of running a
> >> helpline for the blind on a voluntary basis, to help out with tech
> >> issues primarily, but perhaps offering advice on every day issues as
> >> well. I'd be on hand to answer any tech questions, and the chairman
> >> David Chattten Smith would be on hand to answer any other questions.
> >> would people find such a helpline useful? if so, how often do you
> >> think it should be run? the choices are:
> >>
> >> every monday 7 until 8.
> >> every 2 weeks on a monday 7 until 8.
> >> or once a month on a monday 7 until 8.
> >>
> >> If the helpline proves popular, we would look at extending the hours
> >> or frequency. needless to say, we will be using a 03 number so the
> >> user does not pay anything to call in, unlike other similar services.
> >> We look forward to any constructive feedback/comments.
> >>
> >> Thanks for reading,
> >>
> >> Mo.
> >>
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