[vicsireland] Re: Vodafone and Talks
- From: "Stuart Lawler" <stuart.lawler@xxxxxxx>
- To: <vicsireland@xxxxxxxxxxxxx>
- Date: Tue, 30 May 2006 10:44:14 +0100
Hi Ulla,
I'm sending you and the list the reply I have just received from Vodafone
Ireland regarding the issuing of older talks versions on new handsets.
I will be watching this carefully and have asked Vodafone to keep me updated as
to what is going to be done.
Regards,
Stuart.
********************
Message from Elaine Hurley in Vodafone Follows.
Hi Stuart,
I'm sorry to hear there have been a few difficulties, this seems to be due to
the fact that new licences haven't been received by our distribution house. I
have brought this to the attention of the necessary people and followed up this
morning. I have outlined that this needs to be urgently sorted out and we will
update you asap.
Kind Regards,
Elaine
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Ulla Quayle
Sent: 30 May 2006 08:55
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Vodafone and Talks
Hi Stuart
Yes, if you think it would be helpful, by all means forward the mail.
The old version of Talks does have a few little problems which means that the
N70 is not totally accessible. One example is that it doesn't read the symbols
from the symbol menu. Also, when you are replying to a text message, a new
menu comes up with replying options. Talks does not read this menu at all.
It appears that Vodafone feel they have done their bit by providing us with
Talks but they haven't given any consideration to technology moving on. It is
like getting a brand new PC with Windows 95 installed on it.
The general public wouldn't put up with that.
I feel that if you are buying a new product, the least you can expect is that
it is up to date with all the appropriate software. I know â40 isn't a large
amount of money but this phone is brand new and it should have the latest
features.
As I said, it means, as a visually impaired user, we have to pay extra again.
Not only do we have to pay an extra â40 on top of what it costs for the new
phone but we have to arrange to get it to NCBI for the upgrade. If people are
working during the week, this can be a little inconvenient.
Take care.
Ulla
-----Original Message-----
From: Stuart Lawler [mailto:stuart.lawler@xxxxxxx]
Sent: 30 May 2006 07:55
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Vodafone and Talks
Hi Ulla,
I would like, with your permission, to forward this mail to our contacts in
Vodafone.
It illustrates exactly what I have been telling them now since early March.
Can people please remember once again that at present, if you do purchase a
speech-ready phone from Vodafone, it will have talks 2.0 installed on it and
not Talks 2.5.
Upgrading costs â40.00, which is a heavily subsidised price by NCBI.
Please also note that NCBI does not or never has installed talks on the
handsets that are sold by Vodafone.
Regards,
Stuart.
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Ulla Quayle
Sent: 29 May 2006 09:45
To: VICS
Subject: [vicsireland] Vodafone and Talks
Hi Everyone
I just wanted to drop a mail to the list to make members aware of something
which I was quite disappointed about, although not totally surprised if I'm
honest.
Having now become a permanent resident in Dublin, I felt it was about time I
got a Vodafone Ireland contract as just having a UK contract was a bit awkward
with all the roaming charges etc. I went into the Vodafone store on Henry
Street in Dublin to see what they could do for me. I have to say that the
staff were incredibly helpful and I ended up ordering a Nokia N70. With the
contract I got, the phone worked out at
â229 but I ordered it up anyway and was due to collect it a few days later.
As the N70 is one of the newest phones in the Nokia range, I had hoped, rather
naively, that Vodafone would have put the latest version of Talks onto it. I
should have known better though. When it came, the phone did have Talks
installed but unfortunately it has version 2.01 which isn't particularly
brilliant with the N70. It works but it doesn't always read some of the menus
properly. For example, when you are trying to add a new contact it can't seem
to read parts of that menu.
Anyway, the phone is lovely and seems very easy and straightforward to use. My
gripe is that there is such an old version of Talks installed on such a new and
up to date phone. Maybe I'm being a little harsh on Vodafone but I feel if we
are spending so much money on a phone like this, the least they can do is
update the software. It now means that anyone getting these phones will need
to get the latest version of Talks (which is another â40 on top of what they
paid for the phone. To me, this doesn't seem fair.
Sorry for the rant first thing on a Monday morning.
Best wishes.
Ulla
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