[vicsireland] Re: Vodafone and Talks
- From: "Ulla Quayle" <ulla.quayle@xxxxxxxxxxxxxxxxxxx>
- To: <vicsireland@xxxxxxxxxxxxx>
- Date: Tue, 30 May 2006 10:46:05 +0100
Hi Stuart
Thanks for that. Please let me know if you hear anything.
Best wishes.
Ulla
-----Original Message-----
From: Stuart Lawler [mailto:stuart.lawler@xxxxxxx]
Sent: 30 May 2006 10:44
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Vodafone and Talks
Hi Ulla,
I'm sending you and the list the reply I have just received from
Vodafone Ireland regarding the issuing of older talks versions on new
handsets.
I will be watching this carefully and have asked Vodafone to keep me
updated as to what is going to be done.
Regards,
Stuart.
********************
Message from Elaine Hurley in Vodafone Follows.
Hi Stuart,
I'm sorry to hear there have been a few difficulties, this seems to be
due to the fact that new licences haven't been received by our
distribution house. I have brought this to the attention of the
necessary people and followed up this morning. I have outlined that
this needs to be urgently sorted out and we will update you asap.
Kind Regards,
Elaine
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Ulla Quayle
Sent: 30 May 2006 08:55
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Vodafone and Talks
Hi Stuart
Yes, if you think it would be helpful, by all means forward the mail.
The old version of Talks does have a few little problems which means
that the N70 is not totally accessible. One example is that it doesn't
read the symbols from the symbol menu. Also, when you are replying to a
text message, a new menu comes up with replying options. Talks does not
read this menu at all.
It appears that Vodafone feel they have done their bit by providing us
with Talks but they haven't given any consideration to technology moving
on. It is like getting a brand new PC with Windows 95 installed on it.
The general public wouldn't put up with that.
I feel that if you are buying a new product, the least you can expect is
that it is up to date with all the appropriate software. I know â40
isn't a large amount of money but this phone is brand new and it should
have the latest features.
As I said, it means, as a visually impaired user, we have to pay extra
again. Not only do we have to pay an extra â40 on top of what it costs
for the new phone but we have to arrange to get it to NCBI for the
upgrade. If people are working during the week, this can be a little
inconvenient.
Take care.
Ulla
-----Original Message-----
From: Stuart Lawler [mailto:stuart.lawler@xxxxxxx]
Sent: 30 May 2006 07:55
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Vodafone and Talks
Hi Ulla,
I would like, with your permission, to forward this mail to our contacts
in Vodafone.
It illustrates exactly what I have been telling them now since early
March.
Can people please remember once again that at present, if you do
purchase a speech-ready phone from Vodafone, it will have talks 2.0
installed on it and not Talks 2.5.
Upgrading costs â40.00, which is a heavily subsidised price by NCBI.
Please also note that NCBI does not or never has installed talks on the
handsets that are sold by Vodafone.
Regards,
Stuart.
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Ulla Quayle
Sent: 29 May 2006 09:45
To: VICS
Subject: [vicsireland] Vodafone and Talks
Hi Everyone
I just wanted to drop a mail to the list to make members aware of
something which I was quite disappointed about, although not totally
surprised if I'm honest.
Having now become a permanent resident in Dublin, I felt it was about
time I got a Vodafone Ireland contract as just having a UK contract was
a bit awkward with all the roaming charges etc. I went into the
Vodafone store on Henry Street in Dublin to see what they could do for
me. I have to say that the staff were incredibly helpful and I ended up
ordering a Nokia N70. With the contract I got, the phone worked out at
â229 but I ordered it up anyway and was due to collect it a few days
later.
As the N70 is one of the newest phones in the Nokia range, I had hoped,
rather naively, that Vodafone would have put the latest version of Talks
onto it. I should have known better though. When it came, the phone
did have Talks installed but unfortunately it has version 2.01 which
isn't particularly brilliant with the N70. It works but it doesn't
always read some of the menus properly. For example, when you are
trying to add a new contact it can't seem to read parts of that menu.
Anyway, the phone is lovely and seems very easy and straightforward to
use. My gripe is that there is such an old version of Talks installed
on such a new and up to date phone. Maybe I'm being a little harsh on
Vodafone but I feel if we are spending so much money on a phone like
this, the least they can do is update the software. It now means that
anyone getting these phones will need to get the latest version of Talks
(which is another â40 on top of what they paid for the phone. To me,
this doesn't seem fair.
Sorry for the rant first thing on a Monday morning.
Best wishes.
Ulla
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