[access-uk] Re: Fw: Disabled People and Chip and Pin
- From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 28 Mar 2006 21:51:18 +0100
I don't think speech would be that valuable here as the transaction is not that
complicated. Another old chessnut though is the talking cash machine which
occasionally seems to get tried out but never catches on at all to my
knowledge. The difference here is that there is a keypad plus about 8 buttons,
may be 10, arranged in colums either side of the screen. The purpose of these
buttons is different depending on the operation being carried out so it is
necessary to either learn the sequence for the banks you want to use or ask
someone for help, a risky business.
It would be a shame therefore if the DRC and TUC concentrated on Chip and Pin
where broadly speaking we have a good solution that just needs a bit of
tinkering and ignored the issue of cash machines where there are really genuin
access issues.
Regards
Graham
Graham Page
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: James O'Dell
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, March 28, 2006 4:59 PM
Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin
I agree with most of the points raised here, I often ask for help and have no
problems, I was just trying to think of possible applications for speech in
this situation - whether it is actually necessary or worth the effort is a
different point altogether.
James
----- Original Message -----
From: Ray's Home
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, March 28, 2006 4:25 PM
Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin
We seem to be going all round the houses with this one, and we've done it
before too!
Tristram is right of course. Human assistance, usually helpful is there at
the cash point. Don't be afraid or too proud to use it.
On the question of devices communicating wirelessly with a very small device
we carry around, ; don't dismiss this idea too lightly. I could forsee, or is
it dream? of a device that could do this and more. Why not something combining
EPOS communication with electronic signage - if only this pathetic country
could get its act together and enable us to identify things when out and about.
Maybe too it could be combined and work alongside Sat Nav. Handheld Sat nav
devices are already around I believe, and there's even been talk, (pub
unintended) that a talking hand-held sat nav device might become available, I
mean a truly hand held one, that is. Dream on.
Ray
Personal emails: Email me at
mailto:ray-48@xxxxxxxx
----- Original Message -----
From: Tristram Llewellyn
The cashier should be able to let you all of those things, including where
to put the card which varies with different types of terminal as part of the
transaction and do it better than any synthetic speech could. They will let
you know also if the PIN is entered incorrectly.
Regards.
Tristram Llewellyn
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