One of the reasons I bought a Pure Move digital radio was because I knew I could download the instructions from the RNIB website. As it happens, I didn’t buy the product itself from RNIB. As a point of interest, what was the product you were thinkin of buying? Iain From: Hazel & Kim Darvell Sent: Thursday, April 19, 2012 3:17 PM To: access u k Subject: [access-uk] opinions wanted Hello to all Can I run this pass everyone and would like opinions please. We were going to buy a product from R N I B but did not in the end go through with the purchase, reason being that they could not give us audio instructions. nor could they provide braille but that would not help as we are not competent readers. This organisation are all too ready to make others provide alternate formats but don't do it themselves. We are totally disgusted. surely they should act by example. Hazel & Kim