Perhaps if more of us challenged them on this sort of thing, they may buck their ideas up. Best, Clive Clive Lever Diversity and Equality Officer Kent County Council Office: 01622 221163 Email: clive.lever@xxxxxxxxxxx Kent County Council Room 2.35A Sessions House Maidstone, Kent. ME14 1XQ ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Sandra Heaton Sent: 19 April 2012 16:58 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: opinions wanted Hi Hazel and Kim, Good for you! I don't blame you one little bit. Good luck with your complaint. Sandra Braille Greeting Cards www.braille-greetings-cards.co.uk ----- Original Message ----- From: Hazel & Kim Darvell <mailto:darvell1181@xxxxxxxxxxxxxxx> To: access u k <mailto:access-uk@xxxxxxxxxxxxx> Sent: Thursday, April 19, 2012 4:38 PM Subject: [access-uk] opinions wanted Thanks to all who have responded. Actually the type of product does not matter, but it would have cost over £100 . Our intelligence as to how to use simple product was not taken kindly thanks for that. on the product page it stated that on line instructions were there but were not, even a member of staff could not find them. And yes I have made a complaint. Hazel & KimAs for on line instructions