Whatever was the reason they gave for not giving you instructions? I wouldn't be happy with such a response and would take it to the top if needed. -- Carol P ---- Original Message ---- From: Hazel & Kim Darvell To: access u k Sent: Thursday, April 19, 2012 3:17 PM Subject: [access-uk] opinions wanted > Hello to all > > Can I run this pass everyone and would like opinions > please. > > We were going to buy a product from R N I B but did not > in the end go through with the purchase, reason being > that they could not give us audio instructions. nor could > they provide braille but that would not help as we are > not competent readers. > > This organisation are all too ready to make others > provide alternate formats but don't do it themselves. > > We are totally disgusted. surely they should act by > example. > > Hazel & Kim