[access-uk] Re: opinions wanted
- From: <Clive.Lever@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 19 Apr 2012 16:58:12 +0100
Hello Hazel,
I agree that the simplicity or complexity of the product is neither here nor
there. One customer may be intelligent enough to work out how to use bump-ons,
another, with learning difficulties, or manual dexterity issues for example,
may struggle. So whatever the product, if they're selling it to you, you have
the right to the same level of instructions on how to use it as you'd get if
you had the sight to read standard print. End of story.
Best,
Clive
Clive Lever
Diversity and Equality Officer
Kent County Council
Office: 01622 221163
Email: clive.lever@xxxxxxxxxxx
Kent County Council
Room 2.35A
Sessions House
Maidstone, Kent.
ME14 1XQ
________________________________
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Hazel & Kim Darvell
Sent: 19 April 2012 16:38
To: access u k
Subject: [access-uk] opinions wanted
Thanks to all who have responded.
Actually the type of product does not matter, but it would have cost over £100
.
Our intelligence as to how to use simple product was not taken kindly thanks
for that.
on the product page it stated that on line instructions were there but were
not, even a member of staff could not find them.
And yes I have made a complaint.
Hazel & KimAs for on line instructions
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