Fair points Clive, I always skip over that info myself as these things I think I have just come to learn through life's experience from childhood to adulthood.
Eleanor----- Original Message ----- From: "Clive Lever" <clive.lever@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, April 20, 2012 1:46 PM Subject: [access-uk] Re: opinions wanted
Hello Eleanor,remember that the written information providedwith a can-opener or a perkins brailler could also have included instructions on what to do if it goes wrong within the guarantee period, and maybe other things besides how to use the thing: how to look after it, whether you're entitled to a full refund awithin a given period if not satisfied, what to do if it arrives damaged, and so on.All these could be useful to be able to refer to even if you know how to operate the Perkins or can-opener.Best, Clive Best, Clive----- Original Message ----- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, April 20, 2012 10:40 AM Subject: [access-uk] Re: opinions wantedI asked yesterday too and got no reply. Sorry if I purchase a can opener for example from RNIB I do not expect nor look for instructions in my preferred format. Now I know the item cost over a hundred pounds but again if I purchased say a perkins brailler which cost in the region of four hundred pounds I would not look for instructions for it. ----- Original Message ----- From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, April 20, 2012 10:34 AM Subject: [access-uk] Re: opinions wantedThat's a good question. Iain-----Original Message----- From: Eleanor BurkeSent: Friday, April 20, 2012 10:19 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: opinions wanted Why is there such a mystery about the product?----- Original Message ----- From: "Hazel & Kim Darvell" <darvell1181@xxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, April 20, 2012 10:12 AM Subject: [access-uk] Re: opinions wantedFurther to your explanation below The email was read to me from the alternate format department and clearly stated they were not prepared to do either audio which we wanted or braille.On this basis we cancelled the order.I am waiting for feedback from my complaint and see what excuses they come up with.Hazel----- Original Message ----- From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, April 20, 2012 9:30 AM Subject: [access-uk] Re: opinions wantedHelloSorry for coming late to this thread. Our policy is to provide accessible instructions for all products we sell, and we do encourage manufacturers to play their part. We do not hold instructions for all products in all formats as a matter of course, but take a practical approach depending on the product. For instance we don't produce and hold stock of braille instructions for video magnifiers, but if a customer requests braille instructions, we'll produce them.In this case the instructions are provided in the box by the manufacturer in a range of formats, but unfortunately not audio. Our first approach would always be to request them from the manufacturer, if this was not successful, we would produce them. Given there is a Word file available, we'd be able to generate an audio edition very quickly.Thanks Alison Alison Long Products & Publications Team RNIB Bakewell Road Orton Southgate Peterborough PE2 6XU Tel: +44 (0)1733 375178 www.rnib.org./shop -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Hazel & Kim DarvellSent: 19 April 2012 16:38 To: access u k Subject: [access-uk] opinions wanted Thanks to all who have responded.Actually the type of product does not matter, but it would have cost over £100 . Our intelligence as to how to use simple product was not taken kindly thanks for that. on the product page it stated that on line instructions were there but were not, even a member of staff could not find them.And yes I have made a complaint. Hazel & KimAs for on line instructionsClick here <https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg==> to report this email as spam.--Changes to benefits payments will hit blind and partially sighted people hard. Support RNIB's campaign and take action now: www.rnib.org.uk/pip-- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. 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