[access-uk] Re: lakelands catalogue
- From: "kevin and emma" <kream@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 17 Aug 2005 09:52:48 +0100
hi, i'd also have to say i thought their reply reasonable. their catalogue
does change a lot and as you contacted them via email, it's safe to assume
you have access to the catalogue online, so i wouldn't say they are
discriminating. they assume braille access from a PC and don't mention
screenreaders but the point is the same. you can access their catalogue
online, so it's not discrimination. don't forget the DDA states access to
material in an *accessible* format. it doesn't specify it has to be a
*prefered* format. personally i'd say a braille catalogue is a waste of
time! it's quickly out of date, you've no idea of stock availability either.
i've shopped at the huge store in windermere and can say their customer
service is second to none! they provide assistance with no prior notice.
they explain everything and don't rush you around the store.
Kevin - co-owner/moderator of the blind gamers discussion list
contact me via email/msn:
kream@xxxxxxxxxxxx
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: "access-uk" <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, August 17, 2005 2:09 AM
Subject: [access-uk] lakelands catalogue
> Hi all
> I have asked Lakeland whether they offer a Braille catalogue.
> Here is the reply, do any of you think they are discriminating given that
> they do offer print hard copy catalogues and even on tape.
>
> --------------------------------------------------------------------------
-
>
> Thank you for contacting us with a request that we produce our Christmas
> catalogue in Braille. This is not something we are generally asked for,
> in fact yours is the only request I am aware of in recent years.
>
> I notice that you have asked us to e mail you rather than ring, which
> suggests to me that you have Braille reading facilities on your PC.
> Although
> our current website does not provide these facilities, our new website
> which
> goes live in the middle of September will be Braille compatible.
>
> All our catalogues feature on our website, including our Christmas ones.
> This will be the best way for you to access our products as catalogues
> quickly
> become out of date whereas our website is constantly updated and can give
> you
> instant information on stock availability.
>
> With kind regards.
>
> Yours sincerely,
> Elaine Greenwood
> Director of Marketing.
>
>
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