Derek, Some points which might help you understand the law. For reference, the relevant part of the DDA can be read here: http://www.opsi.gov.uk/acts/acts1995/95050--c.htm#19 The DDA doesn't require that services are provided in a preferred format. Only that services are made accessible which may include the provision of alternative formats if the original format in inaccessible. The DDA only requires that service providers do not treat people with disabilities less favourably than their able counterparts. It doesn't place an obligation on the service provider to ensure that there is a choice of formats for anyone. It may be possible to argue that as a sighted person would have a choice between the print and web catalogues, that a disabled person should also be given a choice of formats. I suspect that this would hold little strength in terms of a court case, as the DDA makes no provision for choice per say. It is also worth considering what you are suggesting. Ask yourself why you feel the need to tackle an organisation who are clearly making an effort. If their site relaunch holds to their promise of accessibility, a medium which you can, and we know from your support of Tesco online, regularly do use for shopping, why are you considering escalating this issue? What are your aims for this situation? If you were to pursue it through the courts, do you hope it would win a victory for disabled people or do you wonder if it might send out an altogether more negative message about disabled people? Tink. -- http://www.tink.co.uk/ ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq