[access-uk] Re: lakelands catalogue
- From: "Tink Watson" <tink@xxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 17 Aug 2005 10:28:34 +0100
Derek,
With respect to the DDA, I don't believe that this would be
considered discriminatory. The service is being provided in an accessible
format, over the Internet. The law only requires that a service be provided
accessibly and that this may include offering alternative formats of
material.
Tink.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 17 August 2005 02:09
To: access-uk
Subject: [access-uk] lakelands catalogue
Hi all
I have asked Lakeland whether they offer a Braille catalogue.
Here is the reply, do any of you think they are discriminating given that
they do offer print hard copy catalogues and even on tape.
---------------------------------------------------------------------------
Thank you for contacting us with a request that we produce our
Christmas
catalogue in Braille. This is not something we are generally asked for,
in fact yours is the only request I am aware of in recent years.
I notice that you have asked us to e mail you rather than ring,
which suggests to me that you have Braille reading facilities on your PC.
Although
our current website does not provide these facilities, our new website
which goes live in the middle of September will be Braille compatible.
All our catalogues feature on our website, including our Christmas
ones.
This will be the best way for you to access our products as catalogues
quickly become out of date whereas our website is constantly updated and can
give you instant information on stock availability.
With kind regards.
Yours sincerely,
Elaine Greenwood
Director of Marketing.
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