[access-uk] Re: opinions wanted
- From: Barry Toner <barry@xxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 20 Apr 2012 17:15:56 +0100
Hi,
This topic while helpful is not strictly access, technology related.
Alternative formats are more of a general access issue and with moderator hat
on head, I respectfully ask that these in future be directed to more
appropriate lists. FYI here's a large list of VI Related lists as well as more
mainstream lists,
http://www.whitestick.co.uk/mail.html
Regards,
Barry
List Admin
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Hazel & Kim Darvell
Sent: 20 April 2012 12:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: opinions wanted
My thoughts Derek exactly, but there is no mystery I will reveal all.
The product was Jot a dot, has that satisfied people.
Yes we did want audio instructions but as the order is now cancelled the
issue is closed.
I just wait for feedback on the complaint.
Hope some have a good nights sleep now.
Hazel
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 20, 2012 10:55 AM
Subject: [access-uk] Re: opinions wanted
> But is it relevant to the issue?
> Customer needs instructions in audio.
> This has been refused!
>
> Are you saying it depends on what the product is,
> As to whether it's reasonable to refuse format of choice
> For the instructions.
>
> Regards, Derek
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of
> Eleanor Burke
> Sent: Friday, April 20, 2012 10:41 AM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: opinions wanted
>
> I asked yesterday too and got no reply. Sorry if I purchase a can opener
> for example from RNIB I do not expect nor look for instructions in my
> preferred format. Now I know the item cost over a hundred pounds but
> again
> if I purchased say a perkins brailler which cost in the region of four
> hundred pounds I would not look for instructions for it.
> ----- Original Message -----
> From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, April 20, 2012 10:34 AM
> Subject: [access-uk] Re: opinions wanted
>
>
>> That's a good question.
>>
>> Iain
>> -----Original Message-----
>> From: Eleanor Burke
>> Sent: Friday, April 20, 2012 10:19 AM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: opinions wanted
>>
>> Why is there such a mystery about the product?
>> ----- Original Message -----
>> From: "Hazel & Kim Darvell" <darvell1181@xxxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Friday, April 20, 2012 10:12 AM
>> Subject: [access-uk] Re: opinions wanted
>>
>>
>>> Further to your explanation below The email was read to me from the
>>> alternate format department and clearly stated they were not prepared
>>> to do either audio which we wanted or braille.
>>> On this basis we cancelled the order.
>>> I am waiting for feedback from my complaint and see what excuses they
>>> come up with.
>>> Hazel
>>> ----- Original Message -----
>>> From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Friday, April 20, 2012 9:30 AM
>>> Subject: [access-uk] Re: opinions wanted
>>>
>>>
>>>> Hello
>>>> Sorry for coming late to this thread. Our policy is to provide
>>>> accessible instructions for all products we sell, and we do encourage
>>>> manufacturers to play their part. We do not hold instructions for all
>>>> products in all formats as a matter of course, but take a practical
>>>> approach depending on the product. For instance we don't produce
>>>> and hold stock of braille instructions for video magnifiers, but if
>>>> a customer requests braille instructions, we'll produce them.
>>>>
>>>> In this case the instructions are provided in the box by the
>>>> manufacturer in a range of formats, but unfortunately not audio.
>>>> Our first approach would always be to request them from the
>>>> manufacturer, if this was not successful, we would produce them.
>>>> Given there is a Word file available, we'd be able to generate an audio
> edition very quickly.
>>>>
>>>> Thanks
>>>> Alison
>>>>
>>>>
>>>> Alison Long
>>>> Products & Publications Team
>>>> RNIB
>>>> Bakewell Road
>>>> Orton Southgate
>>>> Peterborough
>>>> PE2 6XU
>>>> Tel: +44 (0)1733 375178
>>>> www.rnib.org./shop
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>>> Behalf Of Hazel & Kim Darvell
>>>> Sent: 19 April 2012 16:38
>>>> To: access u k
>>>> Subject: [access-uk] opinions wanted
>>>>
>>>> Thanks to all who have responded.
>>>> Actually the type of product does not matter, but it would have
>>>> cost over £100 .
>>>> Our intelligence as to how to use simple product was not taken
>>>> kindly thanks for that.
>>>> on the product page it stated that on line instructions were there
>>>> but were not, even a member of staff could not find them.
>>>> And yes I have made a complaint.
>>>> Hazel & KimAs for on line instructions
>>>>
>>>>
>>>> Click here <https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg==>
>>>> to report this email as spam.
>>>>
>>>>
>>>>
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