[gps-talkusers] Re: communicating productively about the Seeing Eye app
- From: "Armando Maldonado" <armando.maldonado0767@xxxxxxxxx>
- To: <gps-talkusers@xxxxxxxxxxxxx>
- Date: Sat, 5 Jul 2014 16:31:25 -0700
Amen to that Miked! It was a pleasure meeting you in person for the first
time and I appreciated the talk we had about the seeing Eye GPS app at
Enchanted Hills Camp.
Armando
From: gps-talkusers-bounce@xxxxxxxxxxxxx
[mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of Michael May
Sent: Saturday, July 05, 2014 4:21 PM
To: gps-talkusers@xxxxxxxxxxxxx
Subject: [gps-talkusers] communicating productively about the Seeing Eye app
Hello List,
I would like to address the recent emails about the Seeing Eye app in two
parts. First I will talk about productive communications and separately
about specific map data and feature items.
There is nothing to be gained by insulting a person especially using
profanity. Neither are allowed on this list. Most importantly, those type of
comments are not going to make an app improve. Sendero welcomes all
respectful feedback on this list or privately.
Anyone who knows me personally or who knows Sendero can testify to the fact
that Sendero does listen. Just because we can't do something about an issue
doesn't mean we aren't hearing you. The mere fact that several of us monitor
and respond on this list should be strong indication of our commitment.
In fact, Sendero would never have created an iPhone app if it weren't for
users urging us to do so. There is little value in a for-profit company
having a low volume low priced app. The money just isn't there to be
profitable. The American Printing House for the Blind is a large nonprofit
that doesn't have to make Nearby Explorer app pay for itself. Some users
complain about $69 being a high price for our app but this doesn't come
close to paying for the initial development or future development. Only the
most benevolent for-profit companies can justify creating an accessibility
app.
I am very sorry to hear about these experiences of the Seeing Eye app not
working well for some of you. I use it every day quite successfully and we
hear the same from many users. We will have a new release shortly at this
anniversary of the first release and I will be curious to hear how that
impacts those of you not liking the TomTom maps.
I will comment further once that update is out.
Mike
Sendero Group, Davis California
Developers of accessible GPS
Sendero Phone: 888-757-6810, extension 101
Home Office: 530-757-6900
Email: MikeMay@xxxxxxxxxxxxxxxx
Sendero web: http://www.senderogroup.com
General GPS web: http://www.AccessibleGPS.com
Mike May Personal: http://www.CrashingThrough.com
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